[Endpoint Agent]

Hello
Dear support
I installed Endpoint Agent 3.9 on My Clients and want to generate a virus report to see open incident (EDRO Report) , but an error appears "Error
Preparing data to display. Please, wait."
1- assign License (EDRO) to Web console
2- create policy (Endpoint Agent)
3- Assign License to endpoint agent

Screenshot Attached 

 

same error here.. Tried different browsers, tried to browse from other computer, reboot the KSC but the problem still persist.