Romanamors
Kaspersky Employee-
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Everything posted by Romanamors
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@Belal Do you use vanilla OpenVPN or official Kaspersky VPN client to connect in Windows? If vanilla OpenVPN in Windows works, please share details about Linux OS version Linux OpenVPN client version Basically we supports 2.4.2 and newer vanilla OpenVPN clients with NCP enabled. If you refer Kaspersky VPN client, please check if it works if force WireGuard protocol in app setting. If it works please consider to use WireGuard configuration instead of OpenVPN with Linux client. Kaspersky VPN WIndows client by default uses Catapult Hydra protocol, right now there is no way to connect Linux device using it.
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nslookup canva.com DNS request timed out
Romanamors replied to Xentrax's topic in Kaspersky Secure Connection
Попробуйте nslookup canva.com 1.1.1.1 Это особенность работы nslookup в таких конфигурациях. P.S. Если корневая проблема в том, что в браузере не открывается сайт canva.com и Вы находитесь на территории РФ, то к ошибкам nslookup она не имеет никакого отношения. -
На выход всегда одно и тоже IP.
Romanamors replied to MagistrTNT's topic in Kaspersky Secure Connection
Выходной IP привязан к конкретной ноде, множество которых обслуживает одну локацию. Нода выбирается случайным образом при подключении. Выбор другой локации перед следующим подключением (например, были подключены к Россия-Москва; перед новым подключением пытаетесь сначала подключиться к Алжиру, и потом снова подключиться к Россия-Москва) увеличивает шансы получить другую ноду. В любом случае, Ваш трафик смешивается с трафиком многих пользовалей, которые используют тот же выходной IP адрес. -
TLS error: no key for certificate found
Romanamors replied to SebaRod's topic in Kaspersky VPN Secure Connection
Hello, Could you please share the openvpn client version on Mikrotik Router and all client settings? Btw, why don't you use WireGuard client on Mikrotik? -
VPN Doesn't Work on PC and on Router
Romanamors replied to Ayhan Erdem's topic in Kaspersky VPN Secure Connection
Hello, It looks like a MTU blackhole issue. Have you selected WireGuard as protocol in the Kaspersky setting? If yes, please change option to 'Auto'. If 'Auto' is selected already, please contact Kaspersky Support with a link to this topic, we privately ask you for additional data. Thanks. -
Добавление устройства в подписку
Romanamors replied to Alexey89's topic in Kaspersky Secure Connection
@Alexey89 Добрый день! В силу технических ограничений нельзя одновременно использовать больше 1 подписки Kaspersky Secure Connection в одном аккаунте. Вы можете создать новый аккаунт, перенести в него подписку без устройств, и уже к нему подключать дополнительные устройства. -
nslookup canva.com DNS request timed out
Romanamors replied to Xentrax's topic in Kaspersky Secure Connection
@Xentrax Подскажите, пожалуйста, какая версия OS? Какая ошибка в браузере при доступе к canva.com в режиме Split Tunneling? (приложите скрин) -
Hello, The feature is available at https://my.kaspersky.com/VPN now.
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Hello! The feature is available at https://my.kaspersky.com/VPN page now.
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Hello, Google uses its own GeoIP database that cannot be corrected. Nobody knows for sure how it is populated, probably using the location service of connected Android devices. We are aware of this issue for some locations and are working to overcome it. Please use https://www.maxmind.com/en/locate-my-ip-address to check GeoIP location of your VPN IP address.
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Нет доступа к сайту my.mosenergosbyt.ru
Romanamors replied to IrinaV's topic in Kaspersky Secure Connection
@IrinaV доступ к my.mosenergosbyt.ru, www.мособлеирц.рф починили, попробуйте еще раз пожалуйста. -
Question about server availability on Mac OS app
Romanamors replied to sergey77's topic in Kaspersky VPN Secure Connection
Hi @sergey77, The update is to be released soon.- 1 reply
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@monx663 We've found and fixed a issue on the server side. Please check again.
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@monx663 thanks, we'll look on our side.
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@monx663 what happens if wait for 2 minutes after data transfer has been stopped? Thanks
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Try to add next lines to .ovpn file: ping 10 ping-restart 120 verb 5 If issue persists, please share openvpn log. If not - "verb 5" could be deleted.
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Try to add next lines to .ovpn file: ping 10 ping-restart 120 verb 5 If issue persists, please share openvpn log. If not - "verb 5" could be deleted.
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Hi, @monx663 it looks that you has tried to run openvpn within limited user account context. It requires elevated privileges to run properly. Try to use 'sudo'.
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Kaspersky VPN blocks Torrents, but others VPN don't.
Romanamors replied to LRC's topic in Kaspersky VPN Secure Connection
Hello @Flood and Flood's wife. 1. Sure, I'll ask proper colleagues. 2. The link, you provided above, (https://support.kaspersky.com/KSDE/common/en-US/230996.htm) is related to all platforms (Win, Mac, iOS, Android), there is no any Windows specific. And there have never been any restrictions regarding torrent proto. Thank you,