[Changed password on PC and when accessing the phone app I can no longer login]

Thank you very much for your quick reply.

 

I was able to use a small variation the method described to access the Kaspesky app on my Android device.

I was not able to click the “Forgot access code?” link when the fingerprint image was shown on the screen.

I was able to either use the fingerprint and getting the error mentioned on my first post or hit the return button from Android

I noticed that the App needed like 1 second between booting up and showing the fingerprint so I had to close and open the App a few times until I was able to hit the link “Forgot access code?” before the fingerprint image showed on the screen. Then I was able to log in with the new password.

 

Would it be possible to modify the app so that even if the fingerprint image is shown the “Forgot access code?” link is clickable?

 

Thank you in advance

[Changed password on PC and when accessing the phone app I can no longer login]

After more than 6 months using Kaspersky safe kids I was prompted to change the password on the website. I did change the password and now I can no longer login into the Android App on my phone.

When I use my fingerprint to access I get the following message:

No se puede continuar

No se puede entrar usando el código de acceso

Introduzca la contraseña de la cuenta de My Kaspersky

(a button to accept appears but it is unclickable)

Somehow I’m unable to input the password

 

How can I input the password into the app?