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roguernatish

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Posts posted by roguernatish

  1. I have already contacted the Brazil support, but they just keep transferring me to other sectors.

    Hello @roguernatish

    Thank you for updating us👌

    We don’t understand “Brazil support, keep transferring me to other sectors”, the only people Brazil support should be transferring you & or the problem to, is their technical team & maybe, if they can’t fix it, the technical experts:

    1. Did Brazil support escalate the case to their technical team/experts? 
    2. Did you share with Brazil support the screen print you shared with us, showing error code 27300. Error installing driver kltap.sys_64_NT600. Error code 536870329
    3. Did Brazil support ask for Logs, Traces & other data
    4. Did Brazil Support give you an INC# reference number? 
    5. Is the INC request with Brazil Support still open? 
    6. Is there any other Kaspersky software installed ? 

    Please let us know? 

    Thank you🙏

    Flood🐳 +🐋

    1. Yes
    2. Yes.
    3. Yes
    4. Yes INC000013136811
    5. Yes
    6. Yes. Kaspersky Cloud
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