Hey, Answers to your questions, so I did a copy paste and then I will have the answers on the side: Has KSK just been installed on both computers? Yes on both computers, they both run windows 10 pro. For the computer that’s still “locked”, may we have a full screen image of the lock please → if you need to use another device to take the shot that’s fine. None is locked now, BUT it did show the type account lockout message with it. This only happened since KSK was installed, and set up, which there was no need for this. In the (parent) MyKaspersky account, print the KSK Notifications & post back please? Nope, because there was no notifications, or it is one that I have disabled. Is KSK Premium or Free? Free.