Rob613

Thanks again for looking into this. This looks promising. I will probably be a bit busy to sit down and try it for the next week or so, but when things quieten down a little I will give it a try and let you know how it goes.

Hi Sorry, I made a mistake. The app was Dragonscapes, not Gardenscapes. Does that make a difference? That is only one example. There were quite a few other apps where this was an issue (not all of them were gaming apps). It appears that this issue comes up whenever you click on a link and you are then taken to a website within the app itself (that is, it doesn't try to navigate to a site via an internet browser app). 3. My child uses Family Link. 4. I don't allow my child to use any browser at all. 5. I don't want my child to have any access to YouTube. Would that be a problem for any potential solution?

Hi Thanks for that. The starting point for us was only once you were inside an active game. Once you are inside an active game then there is the settings button in the top right corner. Once you press that there should be a contact/FAQ option. Have you tried starting a game and then selecting the settings button?

Hi Sorry for the delay in getting back to you. 1. My child's device is an android phone Motorola Moto e6s) version 9. 2. The link to the zip file with the images is: https://1drv.ms/u/s!Ai3-Z9E2BgoxgQ7zSwq8YfdOyz14 Please note, the images may not be in order. 3. My child has access to the Google Play store, but must seek permission before any apps can be installed.

There should be 14 screenshots attached. Please let me know if they didn't attach . The steps are: 1. Within the gardenscapes app click on the settings app. 2. Click on contact/FAQ 3. Click on contact us 4. Click on our official sites 5. Click on the Facebook fan page link 6. Click on the customer support helpshift link 7. Scroll to the bottom of the page and click the helpshift link 8. Scroll to the bottom of the page and click the YouTube link 9. Click on the YouTube icon to navigate to the YouTube homepage 10. Click on the person icon in the top right corner 11. Click on the privacy policy link 12. Click on the 3 horizontal lines in the top left corner 13. Click on the link to google 14. This will navigate to the Google home page and from there the child can navigate to any page they want to My child was born in 2007 This is the free version of the program. I wanted to test the program before I bought the premium version

I'm trying to limit my child from accessing the internet but they have found a way to get around this by clicking website links within certain game apps (e.g. gardenscapes). They then find a way to navigate to YouTube and from there they click on privacy settings which provides a link to google. Is there a way to stop apps from allowing a child from accessing external sites/other apps from within the app they are currently using?