richcod

Can you explain briefly or upload a screenshot here so we will assist you in better way

I recommend you to first upgrade your OS to latest (Windows 10) because as officials announce that there is no more security and updates are released for Windows 7 since 14 Jan 2020. Secondly you can download and use an offline installer from official link. This will surely solve your problems.

Well, you can uninstall the existing version and download the latest version from official site. Than install it and use same license.

You should check your email mentioned while purchasing the product. Otherwise you can make an contact from KTS app to the appropriate team.

You should create secure backup of important files because we always are on risk. However, the infected files can’t be restored because virus already infect them. So create new ones or restore from another backup source where you get them from first time.

You should check KIS database should be upto date because out of date signature updates will no more work. On the other hand, you may disable it for installing some program for a while. At the final stage, some hacker infect your PC through internet and uninstall it remotely. It is not the fault of KIS because it is still ranked on top than competitors. Double check the exact reson behind the failure than share it with us.

More things you have to check: Do an uninstall and install KIS again Restart your phone Double check notification settings app by app Check your phone whether it’s on silent mode Check notification settings of KIS app

Thanks, you did the right thing 😀

I am facing some virus problems so some friend suggest me Kaspersky Virus Removal Tool. But after a brief review of it, I want to know that is there a proper way to update it’s signature definitions? Cheers