Richchad

I use to be able to disable Firefox addons I had in the Safe Money window separately from the main Firefox window. But now I notice if I disable or enable any addons in either the Safe Money window or main window they are replicated in both windows. This didn’t use to happen before, I want to have a minimal amount of addons in the safe money window but annoyingly they also get disabled in the main Firefox window.

Hello @FLOOD thanks for your input on this… However before doing all that I was going to wait until my existing licence expires in a few days and when the new licence is activated see what happens after that. Maybe then I will not need to do the above but will see… Thanks...

Update After contacting Kaspersky Lab online store they have refunded the difference between what I paid and the later discount offer, so thanks to them for this… However no explanation as to why the fact I had already renewed via the Kaspersky app and it still keeps reminding me to renew and offering further discounts.

This is the reply I got from Support… This option was added in 2020 in order for that backup process to work without any obstacle. You only need to add your password once in the configuration window (the screenshot you send) and the backup will not ask you for it again. This option is not available if you choose the "on demand" option. This is normal. On demand means that with your current user, you will perform the backup yourself. It is not necessary to verify your self. When you schedule a backup on a specific time, you need to add your Windows Username and Password. This will make sure that backup will work (will have access to the specific user files) even if you are using other user at the time of the backup. Please do not hesitate to contact us for any further questions. We will be happy to assist you. However as I have set up all my backups in seperate folders i have to enter the password for each folder and it does actually ask for password again but it is already filled in so no need to enter it but the boxes to fill in are still there each time. I seem to remember looking for another backup programme before I opted for this and found it difficult to find one I liked, maybe time to look again. My other backup I use is Microsoft Synctoy which is quite a simple backup programme.

Strange…. I just tried that and still asked for password unless I choose On Demand instead of a schedule…. I have to admit the whole Backup & Restore settings are really not great, i looked at manage storages and select C:/backup and get the message “The specified folder is not a storage for files compatible with the application” Try another storage or specify another path. By default, backup copies are stored in the backup folder on drive c. Storage:C:\Backup This doesn’t make any sense and no matter what folder I then choose it gives same message. It all seems so hit and miss, it was a while ago I set up all my backups that I have forgotten how I did it but do remember how clumsy the whole thing was...

@FLOOD thanks for sharing that you have the same problem… However after reading your post I thought I would try some passwords even though I didn’t want a password or even enabled password protection. I found that it accepted my Windows 10 password with my username which came up as default when going through the process of changing settings for one of my existing backups. I noticed that if I changed the schedule to “On Demand” it didn’t ask for a password? I will raise the question with support and let you know what they say.

@richbuff I don’t know which password it is prompting me for as I have never selected to have a password before with backup. the only clue is that it defaults the name of my C drive so am guessing it could be my windows password? I am reluctant to try it as didn’t want to password protect it as didn’t have it before, why isn’t there an option to disable password like when setting up a new backup? Looks like I will have to contact support.

I updated my KTS 2019 to KTS 2020 and have found when I go into Backup & Restore to change existing backup settings I now get a section called “User Account” Run backup as: It defaults as name of my C drive user name and asks for a password. I do not have a password for this and never wanted one, there does not show any option to disable or enable password protection as shown in Kaspersky how to set up a backup. If I delete the user name it doesn’t allow me to proceed to next step. Is this a bug in upgrading to KTS2020 with existing backups, do I have to start again adding new backups and deleteing old backups?

I had a renewal reminder a couple of weeks ago as my licence was due to expire in about a month. So thought okay will renew via Kaspersky as renewal price was £24 with 60% off. However after renewing and setting up the Activation code ready to continue once existing licence expires it still shows in KTS that my licence is about to expire and should renew… Okay thought that was a bit crap but then to really piss me off I get an email addressed to me offereing a renewal with 70% off...so I could now renew for £18 instead of the £24 I have already paid. Is there no connection to link my account and email address to the fact that I have renewed so Kaspersky don’t hassle customers who have renewed and then really piss them off by offering it cheaper..😡 How about a refund or credit for the amoumt that I have now appeared to overpaid?

@richbuff Thanks, have done all the above...

I updated to KTS 2020 a couple of days ago from KTS 2019 and noticed today that when opening my Amex account in Safe Money it opens the home page okay but when trying to open anything from the home page it just opens top of page and rest is blank. I have tried turning off Data Collection and Anti Banner but makes no difference. This problem only appears in Firefox and is okay in IE. Both are latest versions. When I pause Kaspersky it is all okay in Firefox, not sure what else to check, seems to be caused by Kaspersky 2020 and Firefox although it was fine in KTS 2019?