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Please also clean up junk by following instructions in this link: https://community.kaspersky.com/kaspersky-internet-security-13/notification-of-detection-file-or-website-detected-1313 Also, please instruct the people who use the computer to be careful to not download junk.

Welcome. What error message do you get? What operating system? What Kaspersky product?

Also, in addition to what FLOOD indicates in the post located above this post, Please check that Windows Services are running, particularly Base Filtering Engine Service and Background Intelligent Transfer Service. These are located in Windows control Panel > Administration tools > Services. Double click the service and select Start and Automatic. . Any better after that?

d.saadat: Plese scroll up to see instructions for you. Welcome. There are two possible courses of action. One is to post your GetSystemInfo report here, so forum users can help, or the other is to Contact Tech Support. 1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post. 2. Or, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Two errors in your Event Viewer: The AVP20.0 service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. The Background Intelligent Transfer Service service failed to start due to the following error: Access is denied. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Is the computer working ok now? If not, and if the issue is not resolvable, please contact Tech Support: https://my.kaspersky.com/support/ Please attach as many of the following items as you can to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. Please post the screenshot of the error message.

Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. What does the error message say?

Also, In addition to the posts located directly above this post: I think it will be released sometime around When It Is Ready. (WIIR)

There are no user serviceable parts in the AVZ tool or its logs. I have reviewed thousands of AVZ logs in the old forum for more than ten years, when I was authorized to do disinfections there and then. Based on my extensive experience with AVZ disinfections, I can say that the Note that you see is Not an indication of suspicion of malware infection. The note is just noting that the port could maybe possibly be related to malware. Please contact Tech Support with any questions about non-Home User specialized utilities.

In addition to the two posts located directly above this post, Please see: https://community.kaspersky.com/kaspersky-internet-security-13/update-issues-checklist-1312#post6205

Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product.

dictionary.com: “An abbreviation for the Latin phrase nota bene, meaning “note well.” It is used to emphasize an important point.”

In addition to the two posts located directly above this post, I had a “Problem occurred” error when logging on to this web page, but the error was only for a few minutes. The error resolved itself. Here is the En link that Anton posted above: https://support.kaspersky.com/common/windows/12378 Please let us know if the issue persists.

Also, plus nexon above, Please contact Tech Support for this issue, too. Link to Tech Support is located at upper left of this web page.

Please do not create new topics for this issue. Instead, please post in the existing topic for this issue.

Also, in addition to what nexon indicates in the post above this post, Are you able to determine if this is a Kaspersky related issue? Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product.

Welcome. Please follow the instructions that FLOOD posted. Posted above and quoted above.

Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product.

Welcome. How many security applications are running? More than one is bad. One is good. Any better with AVG uninstalled and the native Windows security app disabled?

Welcome. If you do not have the most current version of those applications, uninstall the applications > restart the computer, then download the installer for the applications from the official source and install the most current versions of the applications.

Also, in addition to what FLOOD indicates in the post located above this post, Please see: https://community.kaspersky.com/kaspersky-internet-security-13/notification-of-detection-file-or-website-detected-1313 and look for and uninstall junkware, and unneeded browser addons, extensions and plugins.

Speed test results for Kaspersky are Not real, due to technical factors. This has been the case for many years. I will leave this topic open for additional technical posting that may possibly happen, pending future closing. :)

Yes! :)

Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. Please tell us what operating system, too.