richbuff
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Everything posted by richbuff
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Uninstall İnternet Security on a MAC
richbuff replied to EarlAllin's topic in Kaspersky Internet Security
Welcome. Please, if you see a post from a Moderator or Kaspersky Lab employee, please private message such person your Tech Support INC number, and they may be able to chase it down. -
CPU Usage unusually high since Kaspersky 2021 update
richbuff replied to KennedyXP's topic in Kaspersky Security Cloud
Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI -
CPU Usage unusually high since Kaspersky 2021 update
richbuff replied to KennedyXP's topic in Kaspersky Security Cloud
You’re welcome. Please try with Malwarebytes not running in real time. If still no go, please try with Malwarebytes uninstalled. Any better? -
CPU Usage unusually high since Kaspersky 2021 update
richbuff replied to KennedyXP's topic in Kaspersky Security Cloud
Welcome. While your GSI report is being reviewed: Please clean install the new version. Please uninstall KSC, restart the computer, do routine disk maintenance, such as defrag, disk clean up, etc, then download and install KSC 2021, restart, update databases, restart again. Any better after that? If still no go, please try with Malwarebytes configured on-demand only. -
Welcome. When you install Kaspersky, Windows Defender will be disabled; then please check to make sure Windows Defender is disabled.
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Your logs show Kaspersky drivers in System32, and Kaspersky files located in C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 20.0\ Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
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Continuous "Download Blocked"
richbuff replied to Richard Beam's topic in Kaspersky Internet Security
Also, in addition to what andrew75 instructs in the post located above this post, Please clean up, instructions: https://community.kaspersky.com/kaspersky-internet-security-13/notification-of-detection-file-or-website-detected-1313 -
Also, in addition to what andrew75 instructs in the post located above this post: Please follow these instructions: If you scan with Adwcleaner, please attach the detection log before you delete anything.
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Got my activation code, now what should I do?
richbuff replied to nicoret's topic in Kaspersky Internet Security
You’re welcome. Please first make sure that both the old and new activation codes are available to you. Option 2 is usually instructed by Kaspersky Lab, but I like option 1. If you decide to go with option 1, you don’t need to keep the old license information in your registry. -
Got my activation code, now what should I do?
richbuff replied to nicoret's topic in Kaspersky Internet Security
What I like to do is wait until about one day before licence expires, then enter new activation code. Also, I like to disconnect from internet, uninstall old version > restart > install new version > connect to internet > make sure current activation code is applied, back up current activation code on MyKaspersky > update databases > restart > double check databases are updated again > restart again. -
0.75 TB of material can take 20 hours to scan, maybe. Subsequent scans should be faster.
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kaspersky internet security deactivated
richbuff replied to JLenka's topic in Kaspersky Internet Security
As Anton Mefodys asked, please detail describe the evidence that indicates that “deactivated” is happening. As shown by what? How can you tell it is deactivated? -
Welcome. How slow is it? Weeks? Days? Hours? How large is your drive? How much drive space is used? Please tell us something about your system and its specifications.
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Email from Digital River, my bank card has expired.
richbuff replied to Doris's topic in Kaspersky Anti-Virus
Welcome. Update payment details, enter -
KIS 2020 was not able to stop a malware attack
richbuff replied to john2020's topic in Kaspersky Internet Security
If this issue can not be easily and quickly solved, please contact Tech Support. : https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI Detailed detection log. -
KIS 2020 was not able to stop a malware attack
richbuff replied to john2020's topic in Kaspersky Internet Security
Welcome. There are two possible courses of action. One is to post your GetSystemInfo report here, so forum users can help, or the other is to Contact Tech Support. 1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post. 2. Or, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI -
High CPU usage whit UDP/RTP traffic
richbuff replied to a topic in Kaspersky Endpoint Security for Business
Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. Home User or Business application? -
Kaspersky spams me with Malicious Link notifications
richbuff replied to a topic in Kaspersky Security Cloud
Welcome. Please see: https://community.kaspersky.com/kaspersky-internet-security-13/notification-of-detection-file-or-website-detected-1313 Any better after that? -
Please see: https://www.kaspersky.com/top3?ac_pgm Please note the Microsoft position and the Kaspersky position on the graph.
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In addition to what andrew75 instructs in the post located directly above this post, F12 to English is Not designed to be permanent. That function is designed to be temporary, by design. The purpose of that function is so that global Tech Support can receive screenshots of the Kaspersky application in one localization, instead of many localizations.