richbuff

like the program UI (scan, your computer is protected, safe money, etc) it also doesn’t happen on my laptop, so is this intended? It has been this way forever. That is, when computer starts, the main program window is not supposed to appear on your desktop screen. Millions of computers, when turned on and started, do not have applications and programs that open up on the desktop screen. The program is running, but it does not take over your screen.

Please describe what you anticipate seeing. Is the issue that the program user interface window does not automatically open up by itself?

Welcome. Please see: https://community.kaspersky.com/kaspersky-internet-security-13/update-issues-checklist-1312

Welcome. Please tell us some basic information. Please hover your mouse cursor over the red K tray icon and tell us the name and version and full build number of your Kaspersky product. What operating system?

Welcome. Please see Reports, and post the detection details. Please post the file name, location and detection verdict. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Welcome. Please tell us what operating system: Windows? Mac? Please tell us what Kaspersky product and version. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product.

Please see: https://support.kaspersky.com/15073 Any better?

Also, plus Berny and Andrew, If still no go, please check your Firefox Profile for Kaspersky-related entries.

No need to apologize, of course. I hope you and your family are abundantly blessed.

Have you tried an un- and re- install Kaspersky? If not, please do so. Any better?

Welcome. One suggestion is to cancel by shutting down the computer and then when you start, uninstall 7.0.0.3 and then download and install 7.0.1.2.

Welcome. You do not have any incompatible software, according to your GSI report. Have you tried an un- and re- install Kaspersky? If not, please do so. Any better?

Welcome. The best is Kaspersky. Please see: https://usa.kaspersky.com/

Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. Please post the full, complete detection details. Full file name, full path, full location, detection verdict.

Welcome. Please see: https://support.kaspersky.com/common/error/installation/11004 Any better after that?

Short answer: You can ignore those. Medium answer: Unsigned files are not necessarily indicative of any need for concern. Long answer: .bat files and .reg file do not need to be signed, last I heard, if I recall correctly.

Are you able to go to that location and manually delete that junkware?

Also, in addition to what Berny indicates in the post above this post, You mentioned that the tower does not feel hot, but that is the main cause of scan shut down. Your screenshots are illegible, can you post screenshots with larger print, or post what the error messages say. Also, as Berny mentions, Tech Support is not indicated for free versions, but, occasionally, for major issues, Tech Support can jump in. Please go ahead and contact Tech Support. https://www.getsysteminfo.com/report/7fdcb896cf5e4d3aa5e63f06892a352f

Welcome. There are two possible courses of action. One is to post your GetSystemInfo report here, so forum users can help, or the other is to Contact Tech Support. 1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post. 2. Or, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue and detailed detection report. b. Screenshot, as needed. c. GSI

This question is a relic from a bygone era. Because of how Kaspersky operates, the GRC results are meaningless and useless. You can ignore GRC results.

Also, in addition to what Berny indicates in the post located above, What is the nature of the disk that is in D drive? Is it an original factory disk from the authorized source, or what?

Welcome. Your best bet is to contact Tech Support if this issue can not be easily resolved. Tech Support link is located at the top of this forum page. If the issue is resolved, or if you have any questions or need assistance, please post back.

Welcome. File antivirus is concerned with the safety of individual files, and Application Control is concerned with the safety of applications.

Welcome. Free upgrade to the new version during your licence period. :)