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Saludos. 

[HEUR:Exploit.Script. Generic [Split]]

Welcome. Please post the full path to the object. 

Can you locate the object and manually delete it? 

Tech Support link is located at top of this web page. Please contact Tech Support if the issue is not readily resolvable. 

[After a Window update I have loss my Kaspersky internet security license, although I have 8 months left on it.]

Welcome. If you are not able to activate Kaspersky, or if you are not able to download and install and activate Kaspersky, please contact Tech Support. Tech Support link and other Kaspersky resource links are located near the top of this web page. Please post back with progress, clarifications, or questions.  

[klflt.sys failed - Windows 10 crashes (code: DRIVER_IRQL_NOT_LESS_OR_EQUAL) [merged]]

Welcome. Please follow the instruction located in the post directly above your post. 

 

Quote Anton Mefodys: 

“Hello!

Set the OS to collect full memory dump: https://support.kaspersky.com/common/diagnostics/12402

Reproduce the issue one more time.

Send the dump to Tech support: Create a request to Tech Support

Thanks!”

[Anti-Virus Service Not Working]

Welcome. Only one AV per computer, please. Please uninstall Avast and restart. Is Kaspersky functioning properly after that? 

[Something wrong with Total Antivirus, avpui.exe and that it had a hard fault. Resolved by re installing.]

Welcome. It looks like you are all good. If issues occur, Tech Support will need to review diagnostic logs.

[21.2.16.590 (b) [always in “initiating” mode]]

Welcome. If the issue is not resolved after rebooting, diagnostic logs will need to be reviewed by Tech Support. Please contact Tech Support, link is located at upper left of this web page.

[How to use current license on re installed operating system?]

Welcome. Please simply install Kaspersky and activate with your current activation code. 

[Firewall problem after update from IS2020 to 2021]

Welcome. Have you checked the Settings to see if your local network is set to Trusted?

[iTunes will Not sync to or recognize iPhone]

Welcome. If your question is not solved on this forum in the nearest time, please contact Tech Support; link is located near upper left of this web page.

[KIS for mac Version 20, high sierra 10, No internet access after KIS update (ERR_CONNECTION_RESET)]

Welcome. Please check to see that your operating system is up to date and most current version, and same with Kaspersky, too. Up to date and most current version. 

Any better after that? if still no go, please contact Tech Support, link is located near upper left of this web page. 

[Kas Security Cloud Free fails to update]

Welcome. Please see: 

Link

 

 

[Trojan malware, "HEUR:Trojan.VBS.SAgent.gen", DHL email attachment.]

Welcome. Yes, you can start the computer, buy and install KIS on that to replace Vipre. The computer is probably ok/fine. Please do not click on/open attachments on phishing emails. 

 

Was he expecting an email from DHL? If not, delete it and call by phone.  

 

[Kas Security Cloud Free fails to update]

Welcome. Please see: 

Link

 

[Stuck Software Updater]

Welcome. I un-cross-posted your two posts. How long has it been stuck? Please tell us about your Kaspersky version. 

[Does anyone have an experience with Kaspersky crashing Window's GUI/explorer.exe?]

Welcome. Please contact Tech Support, link is located at top of this forum webpage. 

[Bugcheck after KISS auto-update]

Welcome. Please contact Tech Support, link is located at top of this forum page. Support will request full memory dumps. Please post back with how things turn out.

[KFA v21.1.15.500(c) Cause win10 installation update failure]

Welcome. Please contact Tech Support, link is located at top of this web page. If you are using Free version, Tech Support may possibly follow through with requesting log files, if it is a critical issue. Please post back with any solution.

[Auto Upgrade Installs in Different Location]

Welcome. Because that is better. :)

[Add 3rd device to existing 2 devices licence]

Welcome. The easiest way is what you mentioned: Simply purchase a three device license now and start fresh with all three. 

Current licenses are immutable, that is, the license can’t be modified while in use, so another device for two months can not be added to your two device license. 

[365 Outlook hangs my system for 2 to 5 minutes when trying to retrieve messages from the exchange server]

Welcome. If you have tried several possible solutions and still no go, your best bet is to please contact Tech Support, the link is located at the top of this webpage. Please post back and let me know about resolution of the issue, or if you need further assistance.

[Can't manage my playlists and add comments on youtube when Kaspersky is running]

I use Kaspersky Internet Security and today I updated it to v21.1.15.500. Now I have the same problem on Mozilla Firefox though I didn’t have that with previous versions.

Please download and install version 21.2.16. You can download it from here: https://support.kaspersky.com/15595

 

Any better with the current version? 

[Hello I have contacted you and traces are too big send here are some screenshots of certificates , please advise]

It looks like you have the newest version. Have you contacted Tech Support? Link is located at top of this forum page. Please double check that you  disabled traces.

[no longer has the option to turn off the computer when the scan is compete [merged]]

I remember a K. developer commented in the community that will back... anyway I never run full scans, I would dare to say that they are not necessary… I ran scheduled (everyday) Quick Scans, with some system folders added to the scope (where malware usually attack the system → C:\ProgramData\ C:\Users\), that would be more than enough… all the not scanned folders in the device are covered by FileAV resident protection in case You access to them, so I consider a waste of time and resources to run a full scan…

 

 

Added: a small tweak to change in Full Scan settings:

 

 

I am going to chime in on/piggy back on/ditto/me too/second/also/agree with/plus 1/and repeat what harlan posted in the post above this post. 

Full scan is a relic of a bygone era, before the age of real time protection dawned more than a few years ago. Up to date operating system and applications, up to date version of Kaspersky, databases up to date, real time protection enabled, and default settings are all good/great/fine and sufficient. Best to do a full scan after newly installing Kaspersky on the computer for the first time. After that, just relax and follow the usual rules for safe computing: Keep everything upgraded/up to date, etc. 

By the way, the option to turn off the computer after full scan is done was removed for a specific reason. When the time is right, this feature may return. Until then, enjoy safe computing. :)

[Hello I have contacted you and traces are too big send here are some screenshots of certificates , please advise]

Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product.

 

Tech Support can handle Trace files. This user forum is not designed for analyzing trace files. Please disable Traces when you are done generating traces.