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Welcome. Please see: https://support.kaspersky.com/11456

Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product.

Welcome. If you are not able to easily resolve the issue, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Also, in addition to what The Shield indicates in the post located above this post, Install log shows: "11220:2dfc 11:46:29.687 *** Exception in sequence: Failed to create directory(-ies) C:\ProgramData\Kaspersky Lab Setup Files\KIS19.0.0.1088.0.1679.0 (last err: 5)" Log in to Windows as Administrator, then right click the installation file and Run As Administrator. Any better? If still no go, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: 1. Description of the issue. 2. Screenshot of error 3. GSI 4. Installation logs Tech Support will need the following logs: - kl-install-yyyy-mm-dd-hh-mm-ss.log.enc1 - kl-setup-yyyy-mm-dd-hh-mm-ss.log.enc1 - kl-preinstall-yyyy-mm-dd-hh-mm-ss.log.enc1 - setupapi.app.log - setupapi.dev.log The last two files can be found in \Windows\inf folder. How to collect logs: http://support.kaspersky.com/general/dumps/2042

In addition to the two posted replies located directly above this reply, Patches are released via automatic database updater over a period of a few days or so. This may occur in three waves over a period of a few days. The simplest thing is to ensure that the databases are updated daily, and then reboot and/or shut down and then start the computer daily. Extra information: The first wave is a proportionally small amount of people who receive the patch, then more people receive the patch on the second wave a few days later, then all the rest of the people get the patch on the final wave after yet another few days. There is no user-serviceable setting that indicates if your Kaspersky application will receive the new patch in the first or subsequent waves. That is determined by forces beyond the users settings. Extra extra information: Deep down inside the Kaspersky program files, there is a file that is pre-set for first or second or third wave.

Link to adware on the forum is deleted. Please do not link to or attach malware or adware or possible malware. Instead, please send such items to the Kaspersky Lab.

Hello mikolajek, I collected more than a few contemporaneous posts and replies that were cross posted in two different topic threads at almost the same time. Please help prevent chaos. Please do not cross post same issue in multiple topic threads.

Also, in addition to the post located directly above this post, Settings > More Tools > Reports > Detailed Reports (upper-right) > Detected Objects (from the drop-down box in the upper-left). Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects.

Welcome. Please see: https://help.kaspersky.com/KTS/2019/en-US/83057.htm and: https://support.kaspersky.com/us/common/safemoney/13713

Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product.

Welcome. There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support. 1. Please post your GetSystemInfo report link, instructions: https://forum.kaspersky.com/index.php?/topic/915-how-to-help-us-help-you-with-a-log-of-your-system/ 2. Please contact Tech Support: https://my.kaspersky.com/support/ Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Welcome. I do not see a screenshot or any description of the issue. Please describe further.

There are two courses of action. On is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support. Please post your GetSystemInfo report link, instructions: https://forum.kaspersky.com/index.php?/topic/915-how-to-help-us-help-you-with-a-log-of-your-system/ Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Welcome. My first thought is that your environment needs to be assessed by the professionals that may possibly not be here now at this forum. Please review information that is linked at this webpage: https://usa.kaspersky.com/small-business-security

Welcome. First thing: Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. After we know that: How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks. Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. Is your Kaspersky license expiring in a few days? If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window, then click the "Update subscription status" button. Then start an Update. If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. If the update report appears to be blank, please post the screenshot of the update report. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions:

Also, plus the posts located above this post, Somewhere around when it is ready. (WIIR) It has to be ready, Tech Support has to be ready, Marketing has to be ready, and then, after 510204.08 flood "When?" posts on the forum, it can be released.

Welcome. Please see: https://support.kaspersky.com/11456

Welcome. There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support. 1. Please post your GetSystemInfo report link, instructions: https://forum.kaspersky.com/index.php?/topic/915-how-to-help-us-help-you-with-a-log-of-your-system/ 2. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Welcome. Please see: https://support.kaspersky.ru/11456

There are two courses of action. On is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support. Please post your GetSystemInfo report link, instructions: https://forum.kaspersky.com/index.php?/topic/915-how-to-help-us-help-you-with-a-log-of-your-system/ Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI ---

Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product.

Welcome. Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that?

Welcome. You may be able to resolve the issue by adding the link to exclusions, but it would be good to inform Tech Support, so they are aware of this issue. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed.

Username dysphoria? Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI