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richbuff

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Everything posted by richbuff

  1. Welcome. Please click Details and post the screenshot and post the translation in English.
  2. Welcome. Please inform Tech Support of this issue. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  3. It is junkware related. I found some tutorials on google search: https://www.google.com/search?client=firefox-b-1-d&q=akamaihd
  4. You’re welcome. It looks like Kaspersky removed the detection when you submitted the information. Thank you!
  5. Welcome. Is the legitimate editor website the Official website for the software? If not, please download the software from the Official source. Any better after that?
  6. Welcome. Please ignore false positive from external source.
  7. Welcome. The best way to resolve this issue is to please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  8. Also, in addition to what nexon indicates in the post located above this post, Please see: https://support.kaspersky.com/common/error/activation/14664 and https://support.kaspersky.com/common/error/activation If still o go, please contact Tech Support as instructed and linked in the Tech Articles.
  9. Thank you for isolating the cause of the issue, and for posting the solution to allow exceptions in Private Browsing.
  10. Welcome. Please de-activate any “meh” external links when posting them on the forum. Can you rule out Kaspersky as being a factor in this issue?
  11. Welcome. I have been monitoring the Kaspersky forum for many years, and this is the first time I have heard of this issue being possibly linked to Kaspersky. Application Control should be enabled. The rest of the Kaspersky options are optional. Can you confirm that Kaspersky is causing the issue? My thinking is that the issue is caused by length and use of browser session. Does a reboot effect immediate resolution, even if only temporary?
  12. Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot of the detection details c. GSI
  13. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  14. Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product.
  15. Hello, There are two possible courses of action. One is to post your GetSystemInfo report here, so forum users can help, or the other is to Contact Tech Support. 1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post. 2. Or, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI Please also include traces in your request to technical support: https://support.kaspersky.com/14009 enable traces restart PC reproduce the issue make a screenshot stop traces send all the data to support via cloud drive (dropbox, onedrive, etc.)
  16. Hello, There are two possible courses of action. One is to post your GetSystemInfo report here, so forum users can help, or the other is to Contact Tech Support. 1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post. 2. Or, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI Please also include traces in your request to technical support: https://support.kaspersky.com/14009 enable traces restart PC reproduce the issue make a screenshot stop traces send all the data to support via cloud drive (dropbox, onedrive, etc.)
  17. Welcome. Please uninstall any junkware/adware/unneeded browser addons, plugins, extensions. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  18. Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product.
  19. Hello, Last I heard, there was a Suggestions menu option in Tech Support. Your topic was moved to here, Home User, but I think that I am going to move it again to Business, because I think you are in KES.
  20. Welcome. Please see: https://community.kaspersky.com/kaspersky-total-security-14/vpn-self-signed-certificate-huawei-wlc-connection-not-protected-cannot-continue-to-web-page-1035#post4864 Any better?
  21. Hello FLOOD, I am guessing that you notified Tech Support, so the major reason for my reply here is to say that is the nicest dog pic that I have seen, ever, bar none! :)
  22. Welcome. If any unresolvable issues, please contact Tech Support. Link is at upper left of this webpage. If you are using Kaspersky Free, if it is a Critical issue, Tech Support can opt to provide support.
  23. Welcome. Since you have scoped out the issue with no resolution, your best bet is to please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  24. Welcome. Best bet is to contact Tech Support, link at upper left of this webpage, to get full clarification from the official source. There is localization licence restriction in effect.
  25. Welcome. Please disable traces and then delete trace logs. https://support.kaspersky.com/14550 Any better after that? If still o go please expand AVP20 and locate the hypertrophied files.
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