richbuff
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Everything posted by richbuff
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Welcome. Please click Details and post the screenshot and post the translation in English.
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Shield test.com: Safe Money working efficiency [Closed]
richbuff replied to ajay_s777's topic in Kaspersky Internet Security
Welcome. Please ignore false positive from external source. -
Renewal activation error: Code already been used.
richbuff replied to Boo's topic in Kaspersky Anti-Virus
Also, in addition to what nexon indicates in the post located above this post, Please see: https://support.kaspersky.com/common/error/activation/14664 and https://support.kaspersky.com/common/error/activation If still o go, please contact Tech Support as instructed and linked in the Tech Articles. -
Kaspersky blocking affiliate links?
richbuff replied to Handel78's topic in Kaspersky Total Security
Thank you for isolating the cause of the issue, and for posting the solution to allow exceptions in Private Browsing. -
Kaspersky blocking affiliate links?
richbuff replied to Handel78's topic in Kaspersky Total Security
Welcome. Please de-activate any “meh” external links when posting them on the forum. Can you rule out Kaspersky as being a factor in this issue? -
Welcome. I have been monitoring the Kaspersky forum for many years, and this is the first time I have heard of this issue being possibly linked to Kaspersky. Application Control should be enabled. The rest of the Kaspersky options are optional. Can you confirm that Kaspersky is causing the issue? My thinking is that the issue is caused by length and use of browser session. Does a reboot effect immediate resolution, even if only temporary?
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Kaspersky cannot disinfect HeurRiskTool, winrmsrv.exe.
richbuff replied to GrAmmErX's topic in Kaspersky Anti-Virus
Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot of the detection details c. GSI -
KAS scan hangs on Reltek file [resolved] [Closed]
richbuff replied to kenfromcanada's topic in Kaspersky Internet Security
Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI -
KAS scan hangs on Reltek file [resolved] [Closed]
richbuff replied to kenfromcanada's topic in Kaspersky Internet Security
Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. -
high disk load 100% with KIS 20 Update i [Solved]
richbuff replied to Dr.TSN's topic in Kaspersky Internet Security
Hello, There are two possible courses of action. One is to post your GetSystemInfo report here, so forum users can help, or the other is to Contact Tech Support. 1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post. 2. Or, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI Please also include traces in your request to technical support: https://support.kaspersky.com/14009 enable traces restart PC reproduce the issue make a screenshot stop traces send all the data to support via cloud drive (dropbox, onedrive, etc.) -
high disk load 100% with KIS 20 Update i [Solved]
richbuff replied to Dr.TSN's topic in Kaspersky Internet Security
Hello, There are two possible courses of action. One is to post your GetSystemInfo report here, so forum users can help, or the other is to Contact Tech Support. 1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post. 2. Or, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI Please also include traces in your request to technical support: https://support.kaspersky.com/14009 enable traces restart PC reproduce the issue make a screenshot stop traces send all the data to support via cloud drive (dropbox, onedrive, etc.) -
Welcome. Please uninstall any junkware/adware/unneeded browser addons, plugins, extensions. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
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Data encryption does not end. [MOVED]
richbuff replied to Ernesto_Olvera's topic in Kaspersky Endpoint Security for Business
Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. -
Kaspersky free AV destroyed my PC [Solved][Closed]
richbuff replied to mkdr's topic in Kaspersky Anti-Virus
Welcome. If any unresolvable issues, please contact Tech Support. Link is at upper left of this webpage. If you are using Kaspersky Free, if it is a Critical issue, Tech Support can opt to provide support. -
Changing the language from Japanese to English [Closed]
richbuff replied to richbuff's topic in Kaspersky Internet Security
Welcome. Best bet is to contact Tech Support, link at upper left of this webpage, to get full clarification from the official source. There is localization licence restriction in effect. -
Welcome. Please disable traces and then delete trace logs. https://support.kaspersky.com/14550 Any better after that? If still o go please expand AVP20 and locate the hypertrophied files.