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RemyAlves

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  1. I really appreciate your help Schulte, thank you a lot! I will keep all our customers aware of that, this is great to hear. Anything in particular to do to avoid that in the future? I'm not sure how it happened on the first place. Did somebody flagged us?
  2. You do realize, as I wrote pretty much couple times already, that I do not own Kaspersky, nor have it installed. Only our customers does, and I don't have access to their computer as you should guess. The screen you are pointing at is, again as said previously, a screenshot sent by one of our customer. Is it a "lost in translation" situation, or a lack of reading / attention going on here? And no, @Schulte did not asked me to export the report, because he read my post and understood that I can NOT do that. Please do not participate in this conversation anymore if it's not to add any solution to the mix, and just stutter that I need to export a report that I can not get my hands on.
  3. That's all I got from our customers. Should I buy the software, install it, just to get a report? There is not other way?
  4. I do not have Kapersky, we are just a third party impacted by this false-positive issue. Our customers do through, but it's complicated for us to ask them that report. I've sent it to the Kapersky Virus Lab, and after the automatic email saying it is safe, and the "We will thoroughly analyze URLs you sent.", I never had any news... Being waiting for almost two weeks already. Also, here are two reports saying that we are completely safe. What are the next step to get our website unblocked asap?
  5. We have several customers complaining to us about weird display on the website, not being able to browse through it, and so on. After some research, we found out that all customers impacted are using Kapersky. Kapersky is blocking the downloading of the static files needed for the website to run (style, script, and so on). There's nothing particular here, thousands of websites use Amazon Web Service S3 to host their static files, and it seems like you block Amazon url for no reason, impacting a lot of businesses. I'm pretty sure there's nothing dangerous for the user in our couple CSS and JS files, particularly downloading them while they come on our website by their own choice. That's just a basic way to run a website... We are unsure what to answer them. We tried to guide them on how to unblock us, but it seems quite complicated for people who don't know their way around a computer. And also, it cost us a lot of ressources to do the assistance for your services. Until this is solved, we are guiding them on how to switch to an other antivirus not blocking our website, because I do believe you are the only one struggling with AWS S3...
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