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releone

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Posts posted by releone

    Impossible VPN connection

    in Kaspersky VPN Secure Connection

    Posted

    @FLOOD Ok, thanks again once I think it can happen we see that it does not repeat itself, but it is not that it was completely disappeared because both in the control panel and on the desktop, the program was still present, only by going to click on it,  the wheel that kept turning for a while after which disappeared and nothing happened, it could also be a bad installation and I had not noticed, who knows', the important thing is that now it works, best regards

    Releone

    Impossible VPN connection

    in Kaspersky VPN Secure Connection

    Posted

    Hello @releone, 

    Welcome back!

    Please follow the reinstalling Kaspersky Secure Connection guidance. 

    Please let us know if the issue persists? 

    Thank you🙏

    Flood🐳

    Thanks @FLOOD  I uninstalled what remained of KSC that was not working and automatically KIS sent me the link to automatically download and install again perfect KSC everything works, but do you by chance know how it could have happened? Thank you,

    @releone 

    Windows 7 is dead. Now what should I do? [merged] [again]

    in Kaspersky Internet Security

    Posted

    Hi @FLOOD I understand, although I would have preferred to hear you say otherwise, but I understand. It is certain that consumerism requires you to change an object even if it is fully functional. Updating the pc to windows10 according to Microsoft would not be enough nor recommended ... they recommend replacing the pc ... easy eh ??? (For Microsoft not for users) !!! Downloading windows 10 from windows 7 in Italy was allowed (and with this I also reply to @Schulte  that I thank) until 2 years ago, at the time it was an optional because there was no mention of ceasing updates to windows 7 and I left everything how it was. Today it is no longer possible to do it, the W10 key no longer exists. I will consider better on the Microsoft website what can be done because replacing a PC that frankly still has features higher than those required to install Windows 10 does not seem to me the case, therefore as long as' KIS will allow me to use the Seven I stay like this!
    I thank you @FLOOD, @Schulte, @richbuff please accept my best regards.

    LION KING

    Windows 7 is dead. Now what should I do? [merged] [again]

    in Kaspersky Internet Security

    Posted

    Hi, @FLOOD  I have a new problem that doesn't concern Kaspersky I don't know if you can help me, but I would be grateful to you. Yesterday 14 January 2020 the operating system of the PC Windows 7 ultimate Service Pack 1 expired, since I didn't want to buy a new PC for the moment and not even buy Windows 10 which until recently gave free and which is now paid, you I ask, since for version 7 no more updates are released, they tell me, you think (as microsoft tells me) that the PC will be more subjected to cyber attacks, or having kaspersky internet security and as a browser Mozilla Firefox always up to date, am I protected anyway or am I more at risk without windows updates or not? Thank you very much for the answer, hello from @releone

    I can't install google chrome on my windows 7 pc, "initializing in progress" afterwards "internet connection in progress" but it goes on forever without installing anything. Is a Kaspersky setting causing this? [Closed]

    in Kaspersky Internet Security

    Posted

    Dear @FLOOD I thank you infinitely for the time I made you lose you were very good at solving all my little problems, for my english you have to thank google as the translator works very well, otherwise my english would have been worse. Thanks again for everything, receive the best regards, good evening
    @releone 

    I can't install google chrome on my windows 7 pc, "initializing in progress" afterwards "internet connection in progress" but it goes on forever without installing anything. Is a Kaspersky setting causing this? [Closed]

    in Kaspersky Internet Security

    Posted

    @FLOOD scusami di nuovo mi ero dimenticato una cosa, quando inserisco una chiavetta usb, kaspersky mi da 3 possibilita’:

    1. non fare niente
    2. eseguire scansione completa (troppo lunga per me)
    3. eseguire una scansione dei rootkit come da link che allego (che sarebbe la mia preferita)

    Tu cosa ne pensi puo’ essere sufficiente visto che quasi sempre uso chiavette mie e quindi sicure. Ti ringrazio di nuovo e ti auguro una buona domenica.

    Re Leone

     

    I can't install google chrome on my windows 7 pc, "initializing in progress" afterwards "internet connection in progress" but it goes on forever without installing anything. Is a Kaspersky setting causing this? [Closed]

    in Kaspersky Internet Security

    Posted

    Ciao @FLOOD ho scaricato e installato quella che credo essere la versione 2020 di KIS mi puoi confermare se ti invio in allegato il GSI e uno screenshot del desktop mi puoi dire se ho scaricato quello giusto? Inoltre chiedo, perche’ l’icona precedente della K rossa è cambiata? Va bene cosi’ o ho scaricato una versione sbagliata? Ti ringrazio infinitamente (scrivo in italiano perche’ vedo che ci sono altri che lo fanno e mi resta piu’ facile 😀 ti ringrazio 🙏  infinitamente per l’attenzione e ti saluto cordialmente, @releone 

     

    I can't install google chrome on my windows 7 pc, "initializing in progress" afterwards "internet connection in progress" but it goes on forever without installing anything. Is a Kaspersky setting causing this? [Closed]

    in Kaspersky Internet Security

    Posted

    Hi @FLOOD 
    I did not say that I am asked to pay again maybe I explained myself wrongly I said that on "my kaspersky" there are two types of downloads, one for a fee, the other for free trial. I would think that by downloading the free trial maybe I can then insert the key and it becomes effective and functional and no longer free trial. Quite right? Thank you!

    @releone 

    I can't install google chrome on my windows 7 pc, "initializing in progress" afterwards "internet connection in progress" but it goes on forever without installing anything. Is a Kaspersky setting causing this? [Closed]

    in Kaspersky Internet Security

    Posted

    Dear @FLOOD I agree that it would be better to put the latest 2020 version but I don't find where to download it. Where he tells me which is the trial version, and where he tells me that I have to pay again! I wouldn't know give me a link from which you can download the 2020 version and I will be happy to use it. Thank you

    I can't install google chrome on my windows 7 pc, "initializing in progress" afterwards "internet connection in progress" but it goes on forever without installing anything. Is a Kaspersky setting causing this? [Closed]

    in Kaspersky Internet Security

    Posted

    Sorry @FLOOD but if I leave the 2018 version, however, it gives me a green screen that is perfectly functional, in fact the new deadline is December 2020, what problems are there in your opinion?  Also, why should I not be entitled to a full upgrade if I renew my license?  Am I wrong? With best regards

    @releone

    I can't install google chrome on my windows 7 pc, "initializing in progress" afterwards "internet connection in progress" but it goes on forever without installing anything. Is a Kaspersky setting causing this? [Closed]

    in Kaspersky Internet Security

    Posted

    Hello @releone,

    You’re very welcome!

    Thank you for posting back, I’m very glad to read the Chrome issue is resolved👌 , please thank your son for assisting👍 .

    Regarding uninstalling KIS18 & installing KIS20, please follow my guidelines & the Kaspersky documented instructions. 

    Please let me know if there are any problems?

    All the best 2020  wishes to you & your family☺

    Hi @FLOOD I would like to download the 2020 version of KIS but from "my kaspersky" looking among the "downloads" I only see trial versions. Can you tell me where I can download it? Also, once downloaded, can I insert the key that I am using now? Thanks greetings soon! 🖐

    I can't install google chrome on my windows 7 pc, "initializing in progress" afterwards "internet connection in progress" but it goes on forever without installing anything. Is a Kaspersky setting causing this? [Closed]

    in Kaspersky Internet Security

    Posted

    Hello @releone,

    Thank you for replying.

    1. Windows:

      C:\Windows\Temp        

      delete everything in Temp, there may be a few files/folders requesting “Admin permission”, grant the permission, & there may be a few files/folders “In use”, select Skip.

      C:\Users\YOURNAME\AppData\Local\Temp    

      delete everything in Temp, there may be a few files/folders requesting “Admin permission”, grant the permission, & there may be a few files/folders “In use”, select Skip.

    2. Make sure there is no folder:  C:\Program Files (x86)\Google - if such a folder exists, delete the folder and contents. 

    3. Make sure there is no folder:  C:\Users\YOURNAME\AppData\Local\Google - if such a folder exists, delete the folder and contents. 

    4. Reboot the computer, using Windows, Shutdown, not Restart, when the computer is off, power the computer on, login.

    5. Uninstall KIS18,  save license information only and follow all directions carefully, including Reboot. 
    6. Install KIS20, follow all directions carefully & at the completion of KIS20 install reboot the computer, using Windows, Shutdown, not Restart. 
    7. Power the computer on, login, make sure KIS20 is running - do not open any browsers atm.
    8. Run a manual KIS Database update - allow it to complete. 
    9. Run a manual KIS Fullscan - allow it to complete. 
    10. When both KIS Database update & KIS Full scan are completely successfully, install Chrome, note: do not disable KIS20 while installing Chrome. 
    11. If you’re still unable to install Chrome, contact Kaspersky Technical Support, include a new GSI & Windows Logs. The Support Team may request Traces, run as the “unable to install Chrome” issue is replicated, they will guide you with the collection of the Traces. 

    Thank you🙏

    Good evening @FLOOD  thanks for your patience and your help. I have solved and installed Google Chrome. My son who works in computers was at my house tonight for dinner and he installed it for me. I can't tell you exactly how he did it because he was in a hurry and he did everything quickly anyway he told me more or less that he had searched for a complete google installation file, and so it was possible to correctly install and therefore all right! Something, however, we solved I did not know that it was better to put KIS 20 I always bought the card with the key to continue the updates but the version was left to KIS18 which perhaps did not give problems because the KIS had the green aspect that says " the computer is protected "I still have 344 days of license left so everything is ok. Now I will download the 2020 version thank you very much for the help and with the occasion you will receive the best greetings good 2020 !!!

    I can't install google chrome on my windows 7 pc, "initializing in progress" afterwards "internet connection in progress" but it goes on forever without installing anything. Is a Kaspersky setting causing this? [Closed]

    in Kaspersky Internet Security

    Posted

    Hello @releone,

    Thank you for the data🙏

    Is there a reason you’re using KIS version 18?

    Please let me know?

    Thank you🙏

    Of course, there is a reason. And it is because I have always purchased the update card and not the box with KIS 2020 but the program always gives me indication of a completely protected computer I would not know in case it is your problem for Kasperski if I have the 2020 version even if I pay! Is that why I can't install Chrome ??? And if it is important, tell me how to install the 2020 version since the updates are in order and it gives me a deadline in December 2021! I don't think anyway that the problem is the KIS 2018 antivirus rather than 2020 because as mentioned above I also completely disabled KIS but Chrome does not install the same. Regards👍

    I can't install google chrome on my windows 7 pc, "initializing in progress" afterwards "internet connection in progress" but it goes on forever without installing anything. Is a Kaspersky setting causing this? [Closed]

    in Kaspersky Internet Security

    Posted

    Hello  @releone,

    Welcome!

    Please tell us what happens when you try to install Google Chrome, please provide as many details as possible so we can try to assist?

    & please run a GSI & Windows Logs, upload the zip folder to cloud and post back the link please?

    Thank you🙏

     

    Hi Flood good evening, I ran GSI as you requested and I attach the relative zipped file. Thank you

    I can't install google chrome on my windows 7 pc, "initializing in progress" afterwards "internet connection in progress" but it goes on forever without installing anything. Is a Kaspersky setting causing this? [Closed]

    in Kaspersky Internet Security

    Posted

    I get "initializing in progress" afterwards "internet connection in progress" but it goes on forever without installing anything. I state that the internet connection is fully functional. As for "and please run a GSI and Windows registry, upload the zip folder to the cloud and re-publish the link please?" I honestly don't know how

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