R.Clarke

I have got this issue resolved now. I created a ticket via Company Portal. The support rep worked through a few things and ended up providing me with a patched Net Agent installer specifically for Domain Controllers. This has installed sucessfully and servers reporting back to main Admin Centre server.

Thanks for the suggestion. I checked wmic and software is not listed, tried the other suggestions and no entries exist. Software is removed. I have searched the registry and remove all instances of “kaspersky” apart from some named firewall rules and this entry for Network Access Protection Agent. NAP Service is stopped and I disabled the service and ran installer once more. Same issues persists napagnet

@alexcad Is there anything further we can do to resolve this? Or should I create a support ticket?

I have attached the result of the cleaner actions in case this indicates why the installer fails. From what I can see in these logs all traces of previous installations have been removed.

Thanks for the reply. Is a reboot required after performing the steps on those pages? I have run both sets of commands for both different cleaners. On two different servers. Both have the same issue. Network agent still fails to install. These are live servers so I have not rebooted yet. Log file from one of the servers attached.

Found a thread which indicated to run the installer via command line with logging enabled. Here is the resulting log file.

In all my branch servers I had the full Admin Server installation and reporting back to head office Admin Server as slave servers. I have uninstalled the branch admin server console and removed the KES FSEE 8.0 installation too. I need to install network agent to report back to main Admin Server. Net Agent fails no matter how I install it. I have used KAVRemover to attempt to remove all traces of previous installs. This didn’t make a difference. The net agent fails with an entry in Application Event Viewer - error: “Windows Installer installed the product. Product Name: Kaspersky Security Center 11 Network Agent. Product Version: 11.0.0.1131. Product Language: 1033. Manufacturer: AO Kaspersky Lab. Installation success or error status: 1603.” 1603 can mean access denied. Permission are correct and user account is a domain admin. Permission is not the issue. What else can I try to get Net Agent installed?

Thanks for this link. I made some changes to our Watchguard rules. I added exceptions for HTTPS proxy and Web Blocker rules. Connection to KSN is allowed from endpoint and KSC once more. Thanks.

I upgraded from KSC 10.5 to KSC11 last week. Previously KSN was working OK. I have a list of IP addresses to allow through coporate firewall. Going into KSC> KSN Proxy statistics>Check KSN connection receive error "Connection to KSN has been terminated" I can see in firewall logs that connection is allowed through the permitted rule - connection to 81.19.104.93 & 81.19.104.45 allowed. What should I be doing to allow KSN participation?