Ray2004

have you had it fixed, because i have similar problem. My kid can pause KSK time limit countdown on Win10 Pro. Is it on laptop? I think he does it by opening and closing the laptop screen several times.

Found this thread below. I just realised I am not the only one whose kids can pause KSK time limit countdown. If this is a known issue, has this been fixed? Link

Hello @Ray2004, Thank you for posting back! We’ve copied relevant information (you added) in @Chuc.Cao’s topic, to this topic; please keep posting about “Safekids on laptop can be disabled easily”, in this topic only. What OS version & build is the laptop, in Windows Search🔎 field, type winver → press enter, a popup will show the required information? “Paused, not counting down time” is different to disabled, when the issue happens, check Taskmanager, take a full-screen screenprint of the processes & post back please? When KSK is paused & you see a “paused” icon, take a full-screen screenprint of the paused icon & post back please? There’s a known issue with Windows Sleepmode, supposed to be fixed on or after 25/03/2021; stop using Sleepmode & recheck: is KSK counting time accurate? How often is the laptop shutdown, using Shutdown, not Restart? Thank you🙏 Flood🐳 +🐋 Hi Flood, Win10 20H2 Build 19042.867 KSK counting time correctly when its not paused I think he only locks it after using itCheers Ray

Hi Flood, KSK is paused, its not counting down time will check that next time version 1.0.5.7353(h) Premium

Hi Chuc, I have the same issue, my boy could “disable” safekids, but what i have found out, it only works on laptop. What he did was, he would close and open the laptop screen, sometimes several times and safekids will stop the countdown or it will say paused. I had to log off his account and log back in to enable safekids, but he only has to do it again. Hello @Chuc.Cao & @Ray2004, Are the children actually disabling KSK or is it that KSK is not monitoring & reporting correctly? Which KSK version & patch(x) is installed → on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About? Is Windows Sleep mode used? Please let us know? Thank you🙏 Flood🐳 +🐋 Hi Flood, KSK will just paused, i can see paused icon. I saw him opening and closing laptop screen several times. I think it has to do with that. Safekids version 1.0.5.7353(h) and there is windows sleep mode option.

Hi all, I have safekids installed on my kid’s laptop. It’s on Win 10 and what i have found, my kid can pause it just by open and close the laptop screen once or sometimes he has to do it several times. This is a really annoying bug. Now i have to tell him to use the desktop.

Hi Chuc, I have the same issue, my boy could “disable” safekids, but what i have found out, it only works on laptop. What he did was, he would close and open the laptop screen, sometimes several times and safekids will stop the countdown or it will say paused. I had to log off his account and log back in to enable safekids, but he only has to do it again.