Hello Raphael
Please tell us:Windows version &, build #?
KIS free or licensed?
KIS version? & patch(x) x = letter
upload copy of Apex\r5apex.exe. - in a .zip archive - upload it with the GSI / Windows .zip folder, see later on in this post.
Is Apex\r5apex.exe. from EAC?
----Is Apex\r5apex.exe run in a console? If so detail how & where you install and activate the software?
Have you checked the software compatibility requirements for KIS / Apex r5apex.exe?
Screen images please?
Please go to KIS REPORTS, find any events related to Apex r5apex.exe, export the report & upload using the upload icon please? Choose 24 hr or 7 days REPORT.
Have you uninstalled and reinstalled Apex r5apex.exe?
Have you uninstalled & reinstalled KIS?
IF you've not done an uninstall of either software, please don't, just tell us so we can guide you.
Have you tried using KIS 2020?
Please generate GSI & Windows logs, and run the GSI tool when you are accessing Apex\r5apex.exe, upload the .zip folder to cloud storage and post back the link please?
Please post back.
Thanks.
GSI ref doco: https://support.kaspersky.com/common/diagnostics/3632#block7
Windows 10 Build 1903
Licensed
Kaspersky Total Security 19.0.0.1088(g)
Apex Legends it's a game that runs inside Origin.
It was running fine, today it had an update but almost everyday it updates.
After double click it opens normally, them shortly after I am prompt with:
Them this one
Kaspersky was asking permission for this r5apex.exe, looks related to audio.
After I gave permission it stop showing, but the error keeps persisting
I've done nothing yet.
Thanks for the fast reply.
