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ralphalainv

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    Steam not downloading when kaspersky anti virus app is active

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    Here are the content of the log file found in

    C:\ProgramData\Kaspersky Lab\AVP21.3\Traces

    There are also dmp files created.

     

    05:03:14.480 [4D50:5B94] INF    [DumpWriter]    === Logging started at local time Fri Dec 16 13:03:14 2022 (UTC+08:00) by ["C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 21.3\avpui.exe" -splash], product version 21.3.10.391 (ReleaseState), OS version 10.0.19045.0, log filename C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV.dumpwriter.log
    05:03:14.480 [4D50:31D8] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    Worker thread started
    05:03:14.480 [4D50:5B94] INF    [DumpWriter]    Verifier is loaded: 0
    05:03:14.480 [4D50:31D8] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
    05:07:10.943 [4D50:5628] INF    [DumpWriter]    Preparing to write dump C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV.21.3.10.391j_12.16_13.07_19792.GUI0.full.dmp
    05:07:10.944 [4D50:5628] INF    [DumpWriter]    Dump writer callback invoked, exception code 0xe0434352, event DUMP_WRITE_STARTING, full dump path C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV.21.3.10.391j_12.16_13.07_19792.GUI0.full.dmp, result DW_OK
    05:07:10.944 [4D50:5628] INF    [DumpWriter]    TryStartKldwProcessFromAnotherThread: starting [C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 21.3\kldw.exe] with args [-s 4476 -p 19792 -lp KAV]
    05:07:10.944 [4D50:51E8] INF    [DumpWriter]    KldwAsyncStarterThread started
    05:07:10.951 [4D50:51E8] INF    [DumpWriter]    CreateKldwProcessAsProtectedProcess(C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 21.3\kldw.exe, -s 4476 -p 19792 -lp KAV) start error 0x00000000
    05:07:10.951 [4D50:51E8] INF    [DumpWriter]    KldwAsyncStarterThread stopped
    05:07:10.952 [4D50:5628] INF    [DumpWriter]    TryStartKldwProcessFromAnotherThread: process has started, pid 25628 [641c], handle 0x152c
    05:07:10.964 [641C:4258] INF    [kldw]    === Logging started at local time Fri Dec 16 13:07:10 2022 (UTC+08:00) by ["C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 21.3\kldw.exe" -s 4476 -p 19792 -lp KAV], product version 21.3.10.391 (ReleaseState), OS version 10.0.19045.0, log filename C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV.dumpwriter.log
    05:07:10.964 [641C:4258] INF    [kldw]    Started
    05:07:10.964 [641C:4258] INF    [kldw]    Load of "C:\WINDOWS\system32\dbghelp.dll" succeeded
    05:07:10.965 [641C:4258] INF    [kldw]    isValidInheritedHandle: 1
    05:07:10.965 [641C:4258] INF    [kldw]    Dumps folder cleanup started: max dumps count = 15, required free space = 200 Mb
    05:07:10.965 [641C:4258] INF    [kldw]    Search file mask: 'C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV*.dmp'
    05:07:10.965 [641C:4258] INF    [kldw]    No dump files were found
    05:07:10.966 [641C:4258] INF    [kldw]    GetDiskFreeSpaceEx: free space for disk with 'C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\' folder is 117389336576 bytes
    05:07:10.966 [641C:4258] INF    [kldw]    == Successful ==
    05:07:10.966 [641C:4258] INF    [kldw]    Load of "C:\WINDOWS\system32\dbghelp.dll" succeeded
    05:07:10.967 [641C:4258] INF    [kldw]    Writing C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV.21.3.10.391j_12.16_13.07_19792.GUI0.full.dmp...
    05:07:10.967 [641C:4258] INF    [kldw]    SetDebugPrivilege: Debug privilege acquired
    05:07:10.968 [641C:4258] INF    [kldw]    Generated metadata Json
    {
    "isManualDump": "0",
    "assertDescription": "",
    "productName": "kav21",
    "productVersion": "21.3.10.391",
    "patch": "j",
    "workflowId": "kav21",
    "workflowContext": "",
    "tag": "GUI",
    "dumpType": "Full",
    "dumpId": "BB01AD23-44F6-044E-9894-258AAEFD2C39",
    "originalExceptionCode": "0xE0434352",
    "osPlatform": "x64"
    }
    05:07:10.969 [641C:4258] INF    [kldw]    Signaled about writing dumps
    05:07:10.969 [641C:4258] INF    [kldw]    MinidumpCallback: Received callback of type 16
    05:07:10.969 [641C:4258] INF    [kldw]    MinidumpCallback: Received callback of type 17
    05:07:10.969 [641C:4258] INF    [kldw]    MinidumpCallback: Received callback of type 11
    05:07:10.969 [641C:4258] INF    [kldw]    MinidumpCallback: Start writing dump using custom callback
    05:07:10.969 [641C:4258] INF    [kldw]    MinidumpCallback: Received callback of type 15
    05:07:10.974 [641C:4258] INF    [kldw]    MinidumpCallback: Received callback of type 6
    05:07:11.200 [641C:4258] INF    [kldw]    MinidumpCallback: Received callback of type 10
    05:07:11.212 [641C:4258] INF    [kldw]    MinidumpCallback: Received callback of type 10
    05:07:11.636 [641C:4258] INF    [kldw]    MinidumpCallback: Received callback of type 13
    05:07:11.637 [641C:4258] INF    [kldw]    MinidumpCallback: Finish writing dump using custom callback
    05:07:11.637 [641C:4258] INF    [kldw]    MinidumpCallback: Received callback of type 7
    05:07:11.637 [641C:4258] INF    [kldw]    MinidumpCallback: The user-mode minidump has been successfully completed
    05:07:11.962 [641C:4258] INF    [kldw]    Finished writing dumps
    05:07:11.962 [641C:4258] INF    [kldw]    Writing C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV.21.3.10.391j_12.16_13.07_19792.GUI0.full.dmp succeeded (502253196 bytes).
    05:07:11.966 [641C:4258] INF    [kldw]    GetCrashInfoFromProcess: \Device\HarddiskVolume6\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 21.3\avpui.exe, Kernelbase.dll.mui
    05:07:11.967 [641C:4258] INF    [kldw]    Dumps folder cleanup started: max dumps count = 15, required free space = 200 Mb
    05:07:11.967 [641C:4258] INF    [kldw]    Search file mask: 'C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV*.dmp'
    05:07:11.967 [641C:4258] INF    [kldw]    Previous dump file found: 'KAV.21.3.10.391j_12.16_13.07_19792.GUI0.full.dmp', size : 502253196 bytes, pid: 19792, indexInSequence: 0
    05:07:11.968 [641C:4258] INF    [kldw]    GetDiskFreeSpaceEx: free space for disk with 'C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\' folder is 116887031808 bytes
    05:07:11.968 [641C:4258] INF    [kldw]    == Successful ==
    05:07:11.968 [4D50:5628] INF    [DumpWriter]    kldw process finished writing dumps
    05:07:11.968 [641C:4258] INF    [kldw]    Abort event signaled
    05:07:11.969 [641C:4258] INF    [kldw]    Processing finished
    05:07:11.970 [641C:4258] INF    [kldw]    Stopped with result 0
    05:07:11.971 [4D50:5628] INF    [DumpWriter]    Dump writer callback invoked, exception code 0xe0434352, event DUMP_ON_SPECIAL_EXCEPTION_CREATED, full dump path [empty], result DW_OK
    05:07:12.225 [1DAC:2F10] INF    [DumpWriter]    === Logging started at local time Fri Dec 16 13:07:12 2022 (UTC+08:00) by ["C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 21.3\avpui.exe" -hidden], product version 21.3.10.391 (ReleaseState), OS version 10.0.19045.0, log filename C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV.dumpwriter.log
    05:07:12.225 [1DAC:2F10] INF    [DumpWriter]    Verifier is loaded: 0
    05:07:12.225 [1DAC:6560] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    Worker thread started
    05:07:12.225 [1DAC:6560] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
    05:09:50.853 [1DAC:4B48] INF    [DumpWriter]    Preparing to write dump C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV.21.3.10.391j_12.16_13.09_7596.GUI0.full.dmp
    05:09:50.862 [1DAC:4B48] INF    [DumpWriter]    Dump writer callback invoked, exception code 0xe0434352, event DUMP_WRITE_STARTING, full dump path C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV.21.3.10.391j_12.16_13.09_7596.GUI0.full.dmp, result DW_OK
    05:09:50.862 [1DAC:4B48] INF    [DumpWriter]    TryStartKldwProcessFromAnotherThread: starting [C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 21.3\kldw.exe] with args [-s 1228 -p 7596 -lp KAV]
    05:09:50.862 [1DAC:518C] INF    [DumpWriter]    KldwAsyncStarterThread started
    05:09:50.863 [1DAC:518C] INF    [DumpWriter]    CreateKldwProcessAsProtectedProcess(C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 21.3\kldw.exe, -s 1228 -p 7596 -lp KAV) start error 0x00000000
    05:09:50.863 [1DAC:518C] INF    [DumpWriter]    KldwAsyncStarterThread stopped
    05:09:50.863 [1DAC:4B48] INF    [DumpWriter]    TryStartKldwProcessFromAnotherThread: process has started, pid 10232 [27f8], handle 0x110c
    05:09:50.870 [27F8:B88] INF    [kldw]    === Logging started at local time Fri Dec 16 13:09:50 2022 (UTC+08:00) by ["C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 21.3\kldw.exe" -s 1228 -p 7596 -lp KAV], product version 21.3.10.391 (ReleaseState), OS version 10.0.19045.0, log filename C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV.dumpwriter.log
    05:09:50.870 [27F8:B88] INF    [kldw]    Started
    05:09:50.870 [27F8:B88] INF    [kldw]    Load of "C:\WINDOWS\system32\dbghelp.dll" succeeded
    05:09:50.871 [27F8:B88] INF    [kldw]    isValidInheritedHandle: 1
    05:09:50.871 [27F8:B88] INF    [kldw]    Dumps folder cleanup started: max dumps count = 15, required free space = 200 Mb
    05:09:50.871 [27F8:B88] INF    [kldw]    Search file mask: 'C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV*.dmp'
    05:09:50.872 [27F8:B88] INF    [kldw]    Previous dump file found: 'KAV.21.3.10.391j_12.16_13.07_19792.GUI0.full.dmp', size : 502253196 bytes, pid: 19792, indexInSequence: 0
    05:09:50.872 [27F8:B88] INF    [kldw]    GetDiskFreeSpaceEx: free space for disk with 'C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\' folder is 116886073344 bytes
    05:09:50.872 [27F8:B88] INF    [kldw]    == Successful ==
    05:09:50.872 [27F8:B88] INF    [kldw]    Load of "C:\WINDOWS\system32\dbghelp.dll" succeeded
    05:09:50.873 [27F8:B88] INF    [kldw]    Writing C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV.21.3.10.391j_12.16_13.09_7596.GUI0.full.dmp...
    05:09:50.873 [27F8:B88] INF    [kldw]    SetDebugPrivilege: Debug privilege acquired
    05:09:50.874 [27F8:B88] INF    [kldw]    Generated metadata Json
    {
    "isManualDump": "0",
    "assertDescription": "",
    "productName": "kav21",
    "productVersion": "21.3.10.391",
    "patch": "j",
    "workflowId": "kav21",
    "workflowContext": "",
    "tag": "GUI",
    "dumpType": "Full",
    "dumpId": "9D985E7C-42EB-FE4F-97A5-D8C492079DBF",
    "originalExceptionCode": "0xE0434352",
    "osPlatform": "x64"
    }
    05:09:50.875 [27F8:B88] INF    [kldw]    Signaled about writing dumps
    05:09:50.875 [27F8:B88] INF    [kldw]    MinidumpCallback: Received callback of type 16
    05:09:50.875 [27F8:B88] INF    [kldw]    MinidumpCallback: Received callback of type 17
    05:09:50.875 [27F8:B88] INF    [kldw]    MinidumpCallback: Received callback of type 11
    05:09:50.875 [27F8:B88] INF    [kldw]    MinidumpCallback: Start writing dump using custom callback
    05:09:50.875 [27F8:B88] INF    [kldw]    MinidumpCallback: Received callback of type 15
    05:09:50.880 [27F8:B88] INF    [kldw]    MinidumpCallback: Received callback of type 6
    05:09:51.046 [27F8:B88] INF    [kldw]    MinidumpCallback: Received callback of type 10
    05:09:51.057 [27F8:B88] INF    [kldw]    MinidumpCallback: Received callback of type 10
    05:09:51.293 [27F8:B88] INF    [kldw]    MinidumpCallback: Received callback of type 13
    05:09:51.294 [27F8:B88] INF    [kldw]    MinidumpCallback: Finish writing dump using custom callback
    05:09:51.294 [27F8:B88] INF    [kldw]    MinidumpCallback: Received callback of type 7
    05:09:51.294 [27F8:B88] INF    [kldw]    MinidumpCallback: The user-mode minidump has been successfully completed
    05:09:51.555 [27F8:B88] INF    [kldw]    Finished writing dumps
    05:09:51.555 [27F8:B88] INF    [kldw]    Writing C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV.21.3.10.391j_12.16_13.09_7596.GUI0.full.dmp succeeded (485171060 bytes).
    05:09:51.560 [27F8:B88] INF    [kldw]    GetCrashInfoFromProcess: \Device\HarddiskVolume6\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 21.3\avpui.exe, Kernelbase.dll.mui
    05:09:51.560 [27F8:B88] INF    [kldw]    Dumps folder cleanup started: max dumps count = 15, required free space = 200 Mb
    05:09:51.561 [27F8:B88] INF    [kldw]    Search file mask: 'C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV*.dmp'
    05:09:51.561 [27F8:B88] INF    [kldw]    Previous dump file found: 'KAV.21.3.10.391j_12.16_13.07_19792.GUI0.full.dmp', size : 502253196 bytes, pid: 19792, indexInSequence: 0
    05:09:51.561 [27F8:B88] INF    [kldw]    Previous dump file found: 'KAV.21.3.10.391j_12.16_13.09_7596.GUI0.full.dmp', size : 485171060 bytes, pid: 7596, indexInSequence: 0
    05:09:51.562 [27F8:B88] INF    [kldw]    GetDiskFreeSpaceEx: free space for disk with 'C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\' folder is 116400865280 bytes
    05:09:51.562 [27F8:B88] INF    [kldw]    == Successful ==
    05:09:51.562 [1DAC:4B48] INF    [DumpWriter]    kldw process finished writing dumps
    05:09:51.562 [27F8:B88] INF    [kldw]    Abort event signaled
    05:09:51.563 [27F8:B88] INF    [kldw]    Processing finished
    05:09:51.563 [27F8:B88] INF    [kldw]    Stopped with result 0
    05:09:51.565 [1DAC:4B48] INF    [DumpWriter]    Dump writer callback invoked, exception code 0xe0434352, event DUMP_ON_SPECIAL_EXCEPTION_CREATED, full dump path [empty], result DW_OK
    05:09:51.678 [51AC:1E18] INF    [DumpWriter]    === Logging started at local time Fri Dec 16 13:09:51 2022 (UTC+08:00) by ["C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 21.3\avpui.exe" -hidden], product version 21.3.10.391 (ReleaseState), OS version 10.0.19045.0, log filename C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV.dumpwriter.log
    05:09:51.679 [51AC:2874] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    Worker thread started
    05:09:51.679 [51AC:2874] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
    05:09:51.679 [51AC:1E18] INF    [DumpWriter]    Verifier is loaded: 0
    05:31:14.185 [51AC:1D18] INF    [DumpWriter]    Preparing to write dump C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV.21.3.10.391j_12.16_13.31_20908.GUI0.full.dmp
    05:31:14.185 [51AC:1D18] INF    [DumpWriter]    Dump writer callback invoked, exception code 0xe0434352, event DUMP_WRITE_STARTING, full dump path C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV.21.3.10.391j_12.16_13.31_20908.GUI0.full.dmp, result DW_OK
    05:31:14.185 [51AC:1D18] INF    [DumpWriter]    TryStartKldwProcessFromAnotherThread: starting [C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 21.3\kldw.exe] with args [-s 3720 -p 20908 -lp KAV]
    05:31:14.185 [51AC:5E7C] INF    [DumpWriter]    KldwAsyncStarterThread started
    05:31:14.186 [51AC:5E7C] INF    [DumpWriter]    CreateKldwProcessAsProtectedProcess(C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 21.3\kldw.exe, -s 3720 -p 20908 -lp KAV) start error 0x00000000
    05:31:14.187 [51AC:5E7C] INF    [DumpWriter]    KldwAsyncStarterThread stopped
    05:31:14.187 [51AC:1D18] INF    [DumpWriter]    TryStartKldwProcessFromAnotherThread: process has started, pid 19424 [4be0], handle 0x4d8
    05:31:14.193 [4BE0:5C64] INF    [kldw]    === Logging started at local time Fri Dec 16 13:31:14 2022 (UTC+08:00) by ["C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 21.3\kldw.exe" -s 3720 -p 20908 -lp KAV], product version 21.3.10.391 (ReleaseState), OS version 10.0.19045.0, log filename C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV.dumpwriter.log
    05:31:14.193 [4BE0:5C64] INF    [kldw]    Started
    05:31:14.194 [4BE0:5C64] INF    [kldw]    Load of "C:\WINDOWS\system32\dbghelp.dll" succeeded
    05:31:14.194 [4BE0:5C64] INF    [kldw]    isValidInheritedHandle: 1
    05:31:14.194 [4BE0:5C64] INF    [kldw]    Dumps folder cleanup started: max dumps count = 15, required free space = 200 Mb
    05:31:14.195 [4BE0:5C64] INF    [kldw]    Search file mask: 'C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV*.dmp'
    05:31:14.195 [4BE0:5C64] INF    [kldw]    Previous dump file found: 'KAV.21.3.10.391j_12.16_13.07_19792.GUI0.full.dmp', size : 502253196 bytes, pid: 19792, indexInSequence: 0
    05:31:14.195 [4BE0:5C64] INF    [kldw]    Previous dump file found: 'KAV.21.3.10.391j_12.16_13.09_7596.GUI0.full.dmp', size : 485171060 bytes, pid: 7596, indexInSequence: 0
    05:31:14.195 [4BE0:5C64] INF    [kldw]    GetDiskFreeSpaceEx: free space for disk with 'C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\' folder is 116360073216 bytes
    05:31:14.196 [4BE0:5C64] INF    [kldw]    == Successful ==
    05:31:14.196 [4BE0:5C64] INF    [kldw]    Load of "C:\WINDOWS\system32\dbghelp.dll" succeeded
    05:31:14.196 [4BE0:5C64] INF    [kldw]    Writing C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV.21.3.10.391j_12.16_13.31_20908.GUI0.full.dmp...
    05:31:14.197 [4BE0:5C64] INF    [kldw]    SetDebugPrivilege: Debug privilege acquired
    05:31:14.198 [4BE0:5C64] INF    [kldw]    Generated metadata Json
    {
    "isManualDump": "0",
    "assertDescription": "",
    "productName": "kav21",
    "productVersion": "21.3.10.391",
    "patch": "j",
    "workflowId": "kav21",
    "workflowContext": "",
    "tag": "GUI",
    "dumpType": "Full",
    "dumpId": "38ACC727-C1F2-BA43-A9F7-9D6E9CA99E35",
    "originalExceptionCode": "0xE0434352",
    "osPlatform": "x64"
    }
    05:31:14.199 [4BE0:5C64] INF    [kldw]    Signaled about writing dumps
    05:31:14.199 [4BE0:5C64] INF    [kldw]    MinidumpCallback: Received callback of type 16
    05:31:14.199 [4BE0:5C64] INF    [kldw]    MinidumpCallback: Received callback of type 17
    05:31:14.199 [4BE0:5C64] INF    [kldw]    MinidumpCallback: Received callback of type 11
    05:31:14.200 [4BE0:5C64] INF    [kldw]    MinidumpCallback: Start writing dump using custom callback
    05:31:14.200 [4BE0:5C64] INF    [kldw]    MinidumpCallback: Received callback of type 15
    05:31:14.205 [4BE0:5C64] INF    [kldw]    MinidumpCallback: Received callback of type 6
    05:31:14.376 [4BE0:5C64] INF    [kldw]    MinidumpCallback: Received callback of type 10
    05:31:14.386 [4BE0:5C64] INF    [kldw]    MinidumpCallback: Received callback of type 10
    05:31:14.612 [4BE0:5C64] INF    [kldw]    MinidumpCallback: Received callback of type 13
    05:31:14.612 [4BE0:5C64] INF    [kldw]    MinidumpCallback: Finish writing dump using custom callback
    05:31:14.613 [4BE0:5C64] INF    [kldw]    MinidumpCallback: Received callback of type 7
    05:31:14.613 [4BE0:5C64] INF    [kldw]    MinidumpCallback: The user-mode minidump has been successfully completed
    05:31:14.864 [4BE0:5C64] INF    [kldw]    Finished writing dumps
    05:31:14.864 [4BE0:5C64] INF    [kldw]    Writing C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV.21.3.10.391j_12.16_13.31_20908.GUI0.full.dmp succeeded (462210506 bytes).
    05:31:14.869 [4BE0:5C64] INF    [kldw]    GetCrashInfoFromProcess: \Device\HarddiskVolume6\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 21.3\avpui.exe, Kernelbase.dll.mui
    05:31:14.870 [4BE0:5C64] INF    [kldw]    Dumps folder cleanup started: max dumps count = 15, required free space = 200 Mb
    05:31:14.870 [4BE0:5C64] INF    [kldw]    Search file mask: 'C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\KAV*.dmp'
    05:31:14.870 [4BE0:5C64] INF    [kldw]    Previous dump file found: 'KAV.21.3.10.391j_12.16_13.07_19792.GUI0.full.dmp', size : 502253196 bytes, pid: 19792, indexInSequence: 0
    05:31:14.870 [4BE0:5C64] INF    [kldw]    Previous dump file found: 'KAV.21.3.10.391j_12.16_13.09_7596.GUI0.full.dmp', size : 485171060 bytes, pid: 7596, indexInSequence: 0
    05:31:14.871 [4BE0:5C64] INF    [kldw]    Previous dump file found: 'KAV.21.3.10.391j_12.16_13.31_20908.GUI0.full.dmp', size : 462210506 bytes, pid: 20908, indexInSequence: 0
    05:31:14.871 [4BE0:5C64] INF    [kldw]    GetDiskFreeSpaceEx: free space for disk with 'C:\ProgramData\Kaspersky Lab\AVP21.3\Traces\' folder is 115662983168 bytes
    05:31:14.871 [4BE0:5C64] INF    [kldw]    == Successful ==
    05:31:14.871 [51AC:1D18] INF    [DumpWriter]    kldw process finished writing dumps
    05:31:14.872 [4BE0:5C64] INF    [kldw]    Abort event signaled
    05:31:14.872 [4BE0:5C64] INF    [kldw]    Processing finished
    05:31:14.872 [4BE0:5C64] INF    [kldw]    Stopped with result 0
    05:31:14.874 [51AC:1D18] INF    [DumpWriter]    Dump writer callback invoked, exception code 0xe0434352, event DUMP_ON_SPECIAL_EXCEPTION_CREATED, full dump path [empty], result DW_OK

     

     

    Steam not downloading when kaspersky anti virus app is active

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    Hi Kaspersky team,

    Good Day.

    I noticed recently that when my Kaspersky Anti Virus app is on, steam is not downloading. When I turn it off, steam can download without any issue. I am not using Kaspersky Internet Security btw. How can I exclude Steam from Kaspersky? I tried the exclusions section but I am not sure if I am doing it right as afterwards kapersky is throwing error. When I check exclusions list, Steam is not added.

    Please see attached screenshots. I would greatly appreciate if you can provide step by step instructions on how to solve this issue.

    Thanks very much!

    826937790_steamerror.thumb.jpg.a2c11dac225823569a9104ddd66616f0.jpgkaspersky1.thumb.jpg.614c7af80151c3673e586d7d143e2f83.jpgkaspersky2.thumb.jpg.29c339e3646cbce90b21bc588a19a825.jpg I would greatly

     

    kaspersky3.thumb.jpg.79769e529268648c8ebcb9d2e3b6b068.jpgkaspersky4.jpg.d73efaa0efe0de6ca1812213fa22a294.jpg

     

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