RajaD

From the kaspersky website like I always do I have previously bought kaspersky anti virus before this issue and I have been using kaspersky since the last 5 years,such a issue has never occurred before,not just in kaspersky but in any of my online purchases ever,this is the first time I have had such a experience

I bought Kaspersky secure connection and it worked fine for a day and then I got an email saying my purchase is getting refunded and another email later the same day saying my refund has been confirmed ??? I never asked for a refund and I didn't cancel my subscription and the payment was shown on my credit card bill,and when I opened my kaspersky account it shows that my secure connection key is blocked ??? Why has this happened,was I hacked or someone at Kaspersky just decided to cancel my subscription or what ???