putin54

I understand, and I appreciate all your help. One last question - how can I flag this topic as ‘Resolved’?

Re: ‘incompatible add-on’ , I ran the browser with add-ons disabled. It had no effect. Berny - you have been very patient and very helpful so far in guiding me. But I think I have stumbled on the solution of the problem by trying to ‘switch off’ the various security features of KSC. When I turn OFF the ‘Web Antivirus’ of KSC, the problem of login goes away. (Settings > Protection > Web Antivirus (turned off).) The function of ‘Web Antivirus’ is: “Scans incoming web traffic and prevents dangerous scripts”. Well, the secure login procedure to Jyske bank involves my bank sending me a message to my mobile phone to confirm *that it is me who tried to log on*. This apparently is interpreted (Wrongly) by KSC as ‘a dangerous script’? I have now switched off ‘Web Antivirus’ and all is well. I don’t care if my overall protection is weaker than before. I value my banking more than I value Kaspersky’s attempt to be ‘helpful’. Thanks again for your guidance.

OK, thanks. Which one of the four reports should I focus on? ‘Neutralised’, ‘Full Scan’ ‘Quick scan’ or ‘Database Update’? (I am guessing the last one is of limited interest.)

Sorry, where do I find the Kaspersky detailed report on my machine? Thanks

Thanks, but I tried that. But because it is a free product I’m using, the reply I got was: “ Greetings. I'm afraid I will not be able to assist you since support for Free products is not covered by the Technical Support department. “

This is not a Win 10 error message but a Jyske Bank login error. I followed all the recommended actions there, non of them worked.

About two weeks ago I made the move from Kaspersky Free to Kaspersky Security Cloud. I am runnign it on Win10. Ever since then I am unable to login to my Bank (Jsyke Bank) https://www.jyskebank.dk/login-en I have done many checks - the problem is NOT with my default browser (Firefox latest version) - because it is also happening with Edge (Microsoft) and Chrome (Google) . I get an unusual error message. The technical support of the bank has said it is not a web page error - they have not made any changes to the (secure) login. They have suggesting ‘resetting’ my Firefox, but his has not helped. I am convinced the problem is an option setting within KSC - which has changed during the ‘upgrade’ from Kaspersky Free to Security Cloud. If I disable KSC temporarily, my login procedure works just fine - however I am *totally* without any protection during the connection to my bank account. I now regret having made the move to KSC, Anyone else seeing similar problems? Any solutions?