just had the issue resolved by a representative reinstalling the suite over remote connection. Weird thing is during the reinstall our connection was intercepted or something and my computer was being flooded with malware from an unknown source, this was right after I terminated the remote connection. The malware files kept popping up as fast as I was trying to resolve them in the newly reinstalled Kaspersky suite, eventually I had to perform a hardware shutdown due to the malware disabling kaspersky total security and a number of other applications crashed with inexplicable errors popping up. I performed a full computer scan and a fast rootkit scan, and the malware was nowhere to be found. My issue was solved, but man did I freak out when that happened, I’ve never had malware pop up so rapidly.