Psiu47

So this unknown bug that have been getting deeper I study more about but the problem is showing diferent aspects on the result since May 10th where now rootkit scan will get paused if I open or have been executing these two programs that I have so far seen simultaneously pausing or showing signs of rootkit scan been concluded before reaching 100%. Since I’m still operating on Windows 7 and the other machine on Windows 8. Both computers showed that opening notepad program while rootkit scan is running. The effect taken are stopping and pausing the progress on the scan. But on the actual I’m presented using Windows 7 OS indicated also another program when open or are being executed while or when rootkit scan is about to start is that stop completely the progress of the scan and become paused but the message on KIS interface under background scans are located show rootkit scan finished 39%. If these programs are closed, the rootkit scan go back up and continue to progress. The interface is odd and show there are inconsistency in the sentence and about the behavior that have been happening since Kaspersky Internet Security 21.3.10.391 (b) from updates that were installed from May 10th. These were programs I had issue while rootkit scan is running: Gimp 2.8.14 Notepad ++ 6.1

So like I said and I’ve been complaining about rootkit scan are being paused for no reason explained so far when are being executed background just like on your image showed from 3 days ago dated on 3/5/21 between a minute and two minutes after showed the rootkit scan was started twice showing it have been paused for unknown reasons. Which I assume was being done background. So It has been 3 days since May 4, I’ve sent my answer back to Kaspersky support from my region and they still haven’t answered back however the website show the ticket still being processed. I find weird how late they are to answer me back and I can’t update the ticket with the new finds I have discovered during the last days. So try the best if to follow my understanding. As I was and still studying this annoying and unknown conflict that make rootkit scan to not follow 24 hour daily procedure but also get paused while doing in background but if the interface is brought on screen, the progress is never paused. So my very first suspicious about the option to deactivate verification scans while working on battery could be the reason for rootkitscan were not starting every 24 hours is wrong. I have learned a bit more about and I have stronger sense the option about fullscreen game mode is the reason rootkit scan are getting denied every 24 hours after. In the past 3 days I was playing games in fulllscreen and I as usual I quit and wait on desktop minutes before rootkit scan is about to start. When it began with KIS interface brought on screen I followed the progress being executed normal, without pause and being completed 8-11 minutes after, and instead of 18-30 minutes way after. But about last night since I was not playing anything just working in the machine, editting images, drawing and stuff alike. The rootkit scan should have followed ‘last time’ date which at 21:45. So I did wait and there were no signs about being started...waited again with Kaspersky Internet Security interface on screen and no sign about starting up. So 10 minutes after the expectation I tried something that from days before yesterday was to execute some video, music on fullscreen mode...waited 3 seconds and exitted the video, music and back to desktop, the rootkiscan started at last! So have studied this much about and I assume the reasons for rootkit scan are denying 24 hour rule daily scan is because there is some unknown bug that conflict with this option: Fullscreen game mode might be the reason to rootkit scan have been avoiding 24 hours daily scansIf this is happening only to windows 7 users then this issue haven’t been examinated completely or was never found when the company released way too soon Kaspersky Internet Security 21.3.10.391(a) and Kaspersky Internet Security 21.3.10.391(b). Therefore all I can do and wish to inform the community about this matter and if anyone have the interest to help another user in this conflict. Test these finds I have learned and share with the world and of course sent to Kaspersky support. However I am unable to update my ticket since the support in my region ‘’still processing’’ and I can’t do anything about.

Hmm...as I suspected rootkit scan are taking more than 11-8 minutes like used to be when back older version of KIS 20.0 when on KIS 21.2 rootkitscan were taking almost 13-15 minutes to run a regular verification scan and KIS 21.3 is using 18-28 minutes to run a scan? This behavior certainly have proved my point of course the behavior in pausing when running background or when not following 24 hours followed by the last time rootkiscan ended still unresolved. However your image doesn’t show if the rootkitscan was being paused and started again and finished. Check your rootkit scan by clicking on: Open rootkit/background scan and check if the verification was being paused;As example today 30 minutes after I turned on the computer, rootkiscan started normal but upon finishing I was curious why showed two times being started = iniciada which demonstrate the verification got paused for no reason since I was not connected to the internet. I usually turn on the machine unplugged from the internet cable for personal reasons since I have a schedule and routine to check the computer before going to internet. Anyhow today I don’t know why showed the scan was paused 2 minutes after being started at 21:01 and when I went to software updater noticed there were no automatic search for anything which could have discontinued rootkit scan but since that was not it then I don’t know what it was the cause of it. Ohh I have completely forgot to mention that on my last comment that Kaspersky Internet Security was still being operated on the 21.3.10.391(a) version so I think about May 1st KIS pass to 21.3.10.391(b) so I am not so sure if the symptoms about ‘’24 hour rule’’ and if background scan will work are back to normal but I will assume is not since today’s rootkit scan got paused when KIS interface was on screen so I still don’t know what have paused the progress.

So I have studied a bit more about this irresponsive behavior on background, rootkit scans since KIS 21.3 have been released and I have found, the '24 hour rule’ are no longer being followed but if I turn on the machine passing the last time rootkit scan have finished on the next day turning on the PC later on, the rootkit scan will begin 30 minutes after. So it has been 2 days, the ‘30 minutes programming rule’ have been working but ‘24 hours daily rule’ still inoperative. Of course tonight the rootkitscan went back and last 18 minutes to run a scan over 1.7k files which is considered very low and to take too much of this time show again Kaspersky Internet Security 21.3.10.391(a) is bugged.

After couple days struggling as usual to convice the suport in my region to understand this issue have been clearly identified in my experience as unknown conflict due to Kaspersky Internet Security 21.3.10.391(a) being released too soon after Kaspersky Internet Security 21.2.16.590(c) showed problematic behaviors as such I have listed on my other discussion. On the 8th conversation they were very much unreasonable to tell me to uninstall and install back KIS. Anyway I’ve been there, done everything I know mostly common that could be done and background scan like rootkit scan still act weird. Like yesterday the verification scan didn’t start at all even I did wait untill 23:43 when a day before the scan was finished at 22:12. But today when I turned on the computer at 19:01 and waited 30 minutes after, the rootkit scan start regularly. And the most surprisily thing is that the scan timelapse took less than 10 minutes like used to be to a count of 1.7k-1.8k files and since Kaspersky Internet Security 21.3.10.391(a) have been released I noticed rootkit scan have been taking aprox. +18-20 minutes to do the procedure. It has been slower and to compare with another machine I have home with basic protection of Kaspersky antivirus program. The background scan time lapse have been as well taking 20 minutes to do what used to be a quick scan that would take 8-11 minutes. So could someone be kind to lead a stronger direction to inform about this problem and let the company know about this annoying problem?

Okay, thank for your rapid response at the current time and yes I will try the support and see how it goes.

Unfortunally the problem still remain unsolved. I thought would have been fixed by tweaking some configuration in the perfomance section of KIS but didn’t do a thing about. I have turned on my computer at 16:05 and waited untill 16:56 working around in my desktop and at 17:07 rootkit scan followed the programming from yesterday that ended at 17:06 but with Kaspersky Internet Security interface closed and only following the progress through window’s task ray I have found myself stuck on the same issue that happened April 17. Rootkit scan when running background keep getting paused and never proceedThe rootkit scan started at 17:07 but paused for unknown reasons at 17:09 and I could not find a way to proceed so it kept hanging at 29% with 12 files being verified and simply got stuck on that progress for almost 3 minutes. So I went to background scan window and deactivated again and activated back. The message on report section showed instead of being paused at 17:09, changed to interrupted. But on the detailed report section showed diferently the information regarding when did start and when should have been paused but changed to finished at 17:12 instead being on 17:09. I’m still clueless about what is causing this complication to happen. Or there is a severe issue on Kaspersky Internet Security 21.3.10.391(a) databank version or some configuration that I have been using since the beginning of 2018 is making now unknown problems. I’ll be sending today’s rootkit scan document and my user configurations if this might clear things about what may be cause of the trouble. Seems like I can’t send cfg. format from configurations so what should I do since I keep failing to attempt to send any bug report or technnical issues I find with Kaspersky Internet Security to GSI website and the program itself. I shouldn’t be worrying about anything you asked since hibernate and sleep mode on my computer have been deactivated for many years ago but I do get frequently power surges in my home but the nobreak usually hold them at these situation but I never faced any power surge during rootkit scans. Only happen when I’m playing games for long hours without stopping.🤦 About how insisted you’ve been with pdf file is that like I said few commentaries ago is that I forgot to name proper to english the file but content of it had just the image in native language and a translation in english about what happened on April 17. Now there have been some disappointment about the experience for the very first time I see any verification scan to fail without any explanation and for that thinking it would repeat the procedure but never got it back. And if the rootkist scan get interrupted still obligate the user to wait for another 24 hours to start another scan? This is very much uncalled for since there should be a ‘’save proof’’ programming to whenever the schedule background failed to attempt should be repeated in another 30 minutes but I did wait untill 17:45 and there were no sign about having another rootkit scan. So I will have to wait for tomorrow and by tomorrow I will have go back and keep Kaspersky Internet Security open on screen while doing rootkiscan because of unknown reasons background isn’t working. However update schedules and automatic search is running proper in the background. Is just rootkiscan that isn’t working on background on Kaspersky Internet Security 21.3.10.391(a).

I suspected did wrong again. Visiting this community late at night make my actions become numb. Anyway let me enlighten what I have done by now so since last night very near midnight I have change some parameters on the user in perfomance column where the option to ‘’deactivate verification scans while working on battery, or in idle mode’’ which translating to my language it does only warn under the pretext of ‘’working on battery’’ but if does say in english ‘’on idle, standby’’ then this seriously wrong with the translation and then any verification would never work. But since Kaspersky Internet Security 21.2.16.590© never had this conflict neither the older version of KIS 20.0. It must be a unknown bug or some conflict in this new data bank version Kaspersky Internet Security 21.3.10.391(a). Returning to what I did that somehow ‘’resolved’’ was to: Turned off Deactivate scheduled verification scans while working on battery After I have done this tweak, I have turned on the computer today at 16:25. I kept checking the minutes passing by with Kaspersky Internet Security opened on screen and then at 16:56 the rootkitscan somehow...sort of started and did not pause. Didn’t get interrupted not even once while I had the Kaspersky Internet Security main interface open. The icon on taskbar did progress normally, the green color refreshed according to KIS icon on task ray from 1% to 39%, then to 40% to 76% and at last to 90% and 98%-99%. In my suspicions discoveries I will be keeping Kaspersky Internet Security interface, window open on screen since background scan or having KIS window, interface closed might continue to deny the programming on rootkit scans to run in background. But I’m not sure either about this thought. So after all this being told I am sort of happily to send the correct file. Now about ‘’Lembrete PDF’’ is that I pretty much forget to translate and name something more commonly of understanding to anyone in here.

Sorry I have expressed myself badly and I meant to what file should I annex in here. But I might be wrong but still going send it anyway because this is all I have since I forgot to tell that I have erased report history about 16:32 today thinking this would make rootkit scan to deny last night point and would start new after turning on 30 minutes after my PC. But there have been no* sign about the ‘’30 minutes’’ rule working anymore so I’m going to wait by tomorrow since rootkit scan will begin at 23:54. Is very much late to do such operation.

I don’t get why the article that should inform what issues were fixed to actual data bank KIS version if on the adress you added they are not listing what issues were. I did erase the actual user settings and changed back to what they were. But by tonight I won’t be doing rootkit scan because last night completed on 23:54. Almost near midnight which in my experience since KIS 20.0 doing rootkit scans between a change of a day to another would cause another rootkit scan to start again. But of course I haven’t seen this behavior happening since KIS 21.2 but the software application was not showing any problem at all. Is just KIS 21.3 that is bugging or making inoperational rootkit scan or any other verification that run on background. But I can’t test to full and quick scan since I always run them with the interface on screen and I never minimze or close the window because back on KIS 20.0 the progress get stuck and quickly fill fast the progression bar. Some sort of slowness in the refresh rate when scan verifications are minimzed with antivirus window minimzed on taskbar. Anyhow about the description to add my report information. How do I that in here?

Sorry for intrusion but I would like to admit the issue on verifications scans being stuck is happening as well on Windows 7 since April 18 update that converted Kaspersky Internet Security 2.2.16.590© to Kaspersky Internet Security 21.3.10.391(a) which I have no doubts this update package is bugged. Making rootkit verifications to no longer follow the rule to start every 24 hour or after 30 minutes when the PC is turned on or when verification scans are getting stuck in the progress while running on background. In my discussion thread there are more details about how they are not properly working. And yes you are not facing this problem alone since I’m on a older operatin system and this issue necessary started with the changes made on April 18. Even though reading your last reply about having the problem resolved. I haven’t resolved mine so I just wanted to share something regarding this issue. Because before this chnage from the version KIS 2.2.16.590© there were no issues, nothing wrong with installation nor the program itself.

I have tried as well to deactivate and activate back. All I know rootkit verification cannot progress while being on background scan. And when I brought KIS interface on screen and clicked to minimize to window’s desktop. I noticed the green progress would get stuck for minutes unless I bring back the interface on screen. As I was read on the discussion thread I could not find any options regarding permission to let background scans to operate. My window on rootkit scan only show this: On the second image I cannot find anything connected to allowing background scans so I am confused since before 21.3 version there were no bugs, no issues but the bad layout design on the interface which still is bad. Ok, I forgot to upload this prove that clearly show the rootkit verification being stopped and continue to go at certain moments which were when I had the Interface brought on screen and not minimized or closed.

So It did start rootkit verification randomly by now at 23:42. So it did not start 24 hours after and I have been noticing something weird that have been discuss on other thread about verifications being stuck at 1% when you don’t haver Kaspersky Internet Security interface brough ons screen. The refresh is bugged and when you have the interface on screen running and click to minimze the icon on taskbar on Windows get stuck as well the green progress and it will only update the progression if I click on the interface and bring back on screen. Verifications are not being capable to run in background like rootkit verifications. And the automatic search for updates have occurred as well really late tonight. Somehing is wrong with this update on Kaspersky Internet Security 21.3.10.391(a).

The automatization on searching updates occurred as usual but I didn’t restart the PC last night. Did it after 6 hours later so when Kaspersky Internet Security 2.2.16.590 © changed to Kaspersky Internet Security 21.3.10.391(a). I have been annoyed with the fact the rootkit verification haven’t started yet after have been past 24 hours since April 17 21:51. I turned on my PC by 20:11 and waited thinking would follow last time that ended but still haven’t started the verification. Not even automatic search for updates is running however the interfact show is searching automatically everytime. Last update was searched and installed at 1:April 18 33 am about 16 hours accordingly to update’s column in the interface. Plus I have noticed as well my configurations were not been erased not even previous verification scans on report section but rootkit scan did not started at all. I hope by tomorrow it start otherwise this is very much disturbed. So what is going on? Will I have to be forced to search for updates manually but how do I do this procedure to rootkit verification if there no switch for this action. This update is acting weird.

Well I’m not sure since I’ve been refusing to use Kaspersky password manager since Kaspersky Internet Security 20.0 and since the recommendation about making me to have installed that service on my PC still display on the front page on antivirus program. I can’t remember now about any option when I received the update on March 8th. The only thing I remember was to request my permission to restart so the new version could be fully patched and installed. That is all.

And what about the process from Kaspersky Native Messaging Server when surfing on the web? Will that be adressed to future version because I’m worried since I’m not using have installed Kaspersky password manager and yet plugins_nms.exe automatically run when I open Google chrome and force to stay running cmd.exe and conhost.exe.

There are a few observations about the changed were made to Kaspersky Internet Security 21.2 that on KIS 19.0 were in fact useful and adjusted to a majority of users including some that are currently and still operate on resolution set below 1080p. So I’m going list some of the change I would like to have explanation about why these changes were made. The report window is too extensive and use a lot of space between security components that when I scroll down to bottom and find verification section. Is very much complicate to click on it since does not show on screen even when I maximize to full window. This has to be changed. Second observation is related to verification procedure that no longer show any file name during the verification while is being executed. This new look that will only show the amounts of files being counted does not give any transparency to users. Third observation is to KIS icon no longer being animated when there are verification running. Why has this been changed or why cannot be similar when there are updates being downloaded? Fourth observation is that whole interface and layout design have been extended wide open that make users that still run on 720p monitor screens quite upset about making us to scroll all the way up and down to find a section in the service. When on KIS 19.0 the interface was very much compact and easy to manage. Fith observation to insert legends about the new icons in the KIS 21.2 interface like those found on verification section next to gear and a pape document. Or like those three found on report window that may be read as Recommendation notification / low alert / high alert ( blue/yellow/red ) on importance column. My last observation is why do we have keep Kaspersky Native Messaging Server process running when using internet browsers if in my experience I’m not using Kaspersky password manager. Is there someway to turn it off? This particularly observation is to adress as a complaint since when I’m surfing on the web Kaspersky Native Messaging Server is keeping conhost.exe and cmd.exe process on and I’m afraid of making me vulnerable to any loop hole since I’m still using Windows 7 Professional.

But as I said before through GSI page I still need to sign up how can I still send my report if ‘accept the term’ upon entering a new login I am being blocked of doing? Part of the subscription* or make a new account, the button to accept and finish the sign up isn’t working. And I have tested this on my mobile too. Is showing this denied sign ‘’?’’ Can Kaspersky support center read complaints, bug reports and stuff alike?

Looks like the process made by GetSystemInfo 6.2 was still active called Kaspersky Anti virus Command Line and upon restart I could erase normally that folder restoring back to 226 gb of free space. Thank you for quickly visiting this forum because I am very frustrated what I had spend in the last 4 hours waiting to send this report that I have at the end given up. About that since I have deleted the zip file because of my lack of thinking straight is there any other way using word by word and maybe sending Windows dxdialog or any other fast tool that collect data and hardware specification so I can somehow report such issue I have been facing for months. Through GSI web page is impossible to go through if even when transfer progression was not being completed after waiting long hours and because sign up feature was not working. The function button to accept their politic and terms was being blocked.

How do I do this? How to go to safe mode and delete this folder permamently to restore my free space? Help! The file just changed to 6.13 gb will it start to consume more now? I need help!

I have given up because the tranfer progression would not complete and now I didn’t know about this information you gave just now. I have deleted my report zip and I have 5 gb of a folder called AppData\Local\Temp\uel2qdve.knk using 5 gb of my space how is this possible? How I can erase this folder. All it have inside is GetSystemInfo stuff but using 5 gb of space is too much.

I’m trying to send this report to a bug created by some update in the past months using Kaspesky Internet Security 20.0 but I am already in the past 2 hours waiting for this green bar to ‘’transfer in progress’’. How long does it take to complete? The file is not even heavy is just 10 mb.

Estou com alguns desagrados após baixar GetSystemInfo6.2 mas acabou que desocultando processos que normalmente não veria no gerenciador de tarefas e pastas e diretórios também. Como faço para reverter tal efeito? Processos do avp.exe *32 Kaspersky Anti virus command line e pastas de arquivos 7z.exe do autor Igor Pavlov que foram criada junto ao fazer o arquivo de relatório de erro. E pastas como AppData\Local\Temp\uel2qdve.knk e C:\ProgramData tais pastas como s1ck s2a0 s2s4 s5v4 s280 s498. Como faço para voltar ao normal?

Estou enviando ( estou esperando enviar um arquivo de 10 mb que demora para completar a barra já faz 2 horas ) mas como saibo se minha denúncia foi lida se não consegui fazer o cadastramento dessa parceria do GetSystemInfo se não me possibilita concordar com a política ao tentar criar um cadastro? Ando percebendo que esse consumo alto da memória está direcionado a interface do KIS 20.0. Ao entrar na engrenagem das configurações minha memória sobe de 1.65 gb pra 3.19-3.24 gb e tem só aumentado desde maio para o mês atual. Existe alguma outra forma de encaminhar esta denúncia deste defeito?

Greetings, once more I have may have found an issue that might connected to this subject with high usage of RAM memory or leak it does and it seems the issue start when I open Kaspersky Internet Security 20.0.14.1085(K)interface and start checking every component I find essential to keep on because OCD signs and after I do that check I see on task manager the use of 3.19 to 3.27 gb of ram when on resource management nothing indicate the amount of that consumption except that avp.exe and avpui.exe do use around 100 mb to 300 mb depending if there are some actvity like updating or making specific scan however on standbye the consumption of these two process should be at 99 mb and 167 mb and my total RAM memory would be at 1.69 gb but instead because of unknown and problem due to bad update on these last 5 months might be the cause to using this big amount of RAM memory. So today after I had notice a small trick done yesterday using Windows 7 Professional 64 bits restauration tool I have made a new checkpoint and magically the consumption of RAM that was at 3.09 to 3.27 gb on standby went back to 1.69 to 1.53 gb. I have putt to test this trick again today and did work. I have erased all checkpoints from Windows and made a new one and RAM memory went back to below 1.90 gb. The RAM leak might be linked to openning of the application interface and by accessing configuration to check inside every component somehow elevate the consumption fo RAM memory to abnormal and doesn’t go back.