Jump to content

posapiano

Members
  • Posts

    3
  • Joined

  • Last visited

Posts posted by posapiano

  1. 3 hours ago, Vasily Burov said:

    Thanks again! Now download was successful and we opened an issue. We need some more information: what did you do in product before it crashed? You have clean installation or upgrade (automatic or manual)?

    Thanks for your reply!

    Clean installation. I did nothing but KART icon has disappeared off my system tray suddenly, after reboot system, kl_gui.exe can not startup.

  2. On 12/13/2022 at 6:34 PM, Vasily Burov said:

    Hi, @posapiano!


    Thank you for report. I have not the QQ or WeChat accounts and cannot download the dump file. The product will automatically detect the dump file and will ask you to send it for analysis. Did you confirm the dump sending?

    Can you describe some actions that you made before product crashed? What can we do to reproduce the problem?

    Thanks.

    https://1drv.ms/u/s!Agq8exSsek7Tg17TysuuR8MqgjoS

×
×
  • Create New...