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plowerq

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    Servidores de KSN no disponibles

    in Para empresas

    Posted · Edited by plowerq

    Hola es instalación onpremise 

    Kaspersky Security Center 14 Web Console: 14.0.3278
    Versión del Servidor de administración:: 14.0.0.10902
    Complemento para Agente de red de Kaspersky Security Center 14: versión 14.0.2060
    Complemento para Kaspersky Endpoint Detection and Response Optimum: versión 14.0.2055
    Complemento para Servidor de administración de Kaspersky Security Center 14: versión 14.0.2069
    Complemento para Kaspersky Security for Windows Server: versión 11.0.1.897
    Complemento para Kaspersky Managed Detection and Response: versión 2.1.18.21
    Complemento para Kaspersky Endpoint Security para Windows (12.1.0): versión 12.1.0.506
    Complemento para Kaspersky Endpoint Agent: versión 3.14.0.273
     
     
    image.thumb.png.43f1720fce68adabf66ef7076997cd1e.png
     

    Servidores de KSN no disponibles

    in Para empresas

    Posted

    Buenos días,

    Hola, en mi centro de seguridad (WEB CONSOLE), algunas de mis computadoras tienen en la descripción del estado "Servidores KSN no disponibles", ¿cómo puedo solucionar este problema? Muchas gracias

    La captura de pantalla es desde la  Web Console  _> DISPOSITIVOS / DIRECTIVAS Y PERFILES / KASPERSKY ENDPOINT SECURITY/ CONFIGURACION DE LA APLICACION / KASPERSKY SECURITY NETWORK

    image.png.b1f12382562bf1b3e146f1b07a42bed3.png

    KSN servers not available in Security Center (Web)

    in Kaspersky Security Center

    Posted

    Hi i have this configuration

    image.thumb.png.532acb7d04392d9b6ca1edb23e13bc74.png

     

    I don't find this section in Security Center Web Console:

    To check the connection to Kaspersky Security Network:

    In the main application window, click More Tools → Kaspersky Security Network.

    This opens the Cloud Protection window, which displays information about Kaspersky Security Network activity. The application receives KSN usage statistics when the Cloud Protection window is opened. The global statistics of the Kaspersky Security Network cloud service infrastructure and the synchronization time are not refreshed in real time.

    The left part of the Cloud Protection window displays one of the following statuses for the connection between the computer and Kaspersky Security Network:

    • Enabled.

      This status means that Kaspersky Security Network is being used in Kaspersky Endpoint Security operations and KSN servers are available.

    • Enabled. Available with restrictions.

      This status means that Kaspersky Security Network is being used in Kaspersky Endpoint Security operations and KSN servers are unavailable.

      KSN servers may be unavailable due to the following reasons:

      • The KSN Proxy service (ksnproxy) is running on the computer.
      • Firewall blocks port 13111.

      If the time that has elapsed since the last synchronization with KSN servers exceeds 15 minutes or shows the Unknown status, the status of the Kaspersky Endpoint Security connection to Kaspersky Security Network takes the Enabled value. Not available.

    • Off.

      This status means that Kaspersky Security Network is not being used in Kaspersky Endpoint Security operations.

    If the connection with Kaspersky Security Network servers cannot be restored, it is recommended to contact Technical Support or your service provider.

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