picturevalve

Kaspersky lab support have restored my FF installation inside safe money and suggested I un-install an old FF installation (the last iteration which had the old search engine instead of the current "chrome" engine). I have not yet done this as I need to make sure I recover the profiles from both.

I have tried those options in 4. filled out everything, agreed to the privacy statement etc. but submit is still greyed out. Trying to contact them otherwise is refused as I do not have an incident reference. I am not interested in other browsers, I can run firefox outside the safe money enviroment, my concern is recovering my bookmarks etc. As things stand they seem to have disappeared. Can someone draw the attention of "support" to these posts, please? Thanks.

I can't submit this request on the portal as the submit button is greyed out.

I have found the bookmarks backups folder which contains KIS and PURE folders but neither contains a backup later than 24 Dec. 2020. I currently have Plus 21.9.6.465. Is this bookmarks backup stored elsewhere? Currently in Program data/kaspersky lab/safe browser file. When I launch Firefox in safe money I get the "Failed to launch..." etc. notice but I have 3 instances of firefox.exe running before I cancel the notice "Firefox is already running..."etc.

Firefox in Safe money seems to have tried to update to 112.0 but safe money won't run. Tried updating firefox outside of safe money but it won't update. I need to recover the firefox profile in safe money for safekeeping whilst I sort this out. Will there now be 2 separate profiles? Thanks for any pointers. Running win7.

I couldn't originally but after getting into bios and altering settings found it would. So managed to roll back the win10 updates and all came good - thankfully the pin method of logging in worked as password still not accepted. Uninstalled Kaspersky until such time as cause of problem is found. Thanks for the suggestion suggestion but I had found the way in by then. Windows updates eh? I've heard of them...

In case any of you are affected by the issue raised above, look away now... Here is what technical support replied to me: < I understand how important it is for you to get this resolved, let me do my best to sort this out. Let me acquaint you with the situation. I'm sorry for the inconvenience, what I would like to suggest to you regarding this issue would be, you can get assistance from your local IT technician as your laptop issue was related to your Operating System. We may assist you if you can already successfully sign in to your laptop. Thank you and have a nice day! > So Kaspersky bricks a laptop (not for the first time with the klif.sys file), then tells me to fix it myself. No offer to pay for the repair, however.

My daughter's win10 laptop had a few updates the other day and now will not boot. It displays the following message : SYSTEM_SCAN_AT_RAISED_IRQL_CAUGHT_IMPROPER_DRIVER_UNLOAD What failed klif.sys Her password is not accepted either. How is a Kaspersky file involved in this? Thanks for any input.

It's been too hot to do anything in my computer room lately, but now it's cool I un-installed the vpn and the problem seems to have gone away. I'll wait awhile to check that is the case and try re-installing the vpn to see if the problem returns. I'll then mark the problem as solved. On a separate note it seems that the virtual keyboard problem- very laggy,( lots of latency you seem to say these days) is possibly down to my old processor not keeping up?

Kaspersky plus 21.6.7.351 installed itself as an upgrade to security cloud. I suppose it could be malware and it's just a co-incidence. I cannot use kas. support as the submit button is greyed out no matter what I do. This is the text I'm trying to enter: I am using Kaspersky plus with pc running win7. Since the upgrade to plus I find that my pc loses connection to my modem (wired) after a certain time (varies), but seems not to if I disable VPN*. Also I find that the virtual keyboard has a lot of lag/latency which makes it useless - also the mouse pointer needs to be off-centre on the buttons in order to highlight them. * Loses connection regardless of vpn status. Network symbol shows internet access. Grateful for any ideas, Thanks.

Now to reload my old bookmarks, getting increasingly frustrated with firefox. This problem seems to recur from time to time.

Ok thanks, that works. Missed it in my hurry.

I have the same problem running win7 64 bit. I do not have a “program data” folder on the C drive and cannot locate the “safe browser” folder.