[Kaspersky Security Center 12 Network Agent (12.2.0.4376) (klnagent.exe)]

Hi,

I found some problem with netagent on client machines running on Windows 7 professional Service pack 1. The problems are klnagent service in not running (actually it’s started and then stopped).

Try to run klangent.exe is also failed.

And here’s log of knlagchk.exe’s output

 

Starting utility 'klnagchk'...
Checking the command-line options...OK
Initializing basic libraries...OK
Current device is 'atm-lntbranch'
Network Agent version is '12.2.0.4376 (openssl)'


Reading the settings...OK
Verifying the settings...OK
Network Agent settings:
  Administration Server address: '***I HIDE THIS IP'
  Use SSL: 1
  Compress traffic: 1
  Numbers of the Administration Server SSL ports: '13000'
  Numbers of the Administration Server ports: '14000'
  Use proxy server: 0
  Administration Server certificate: available
  Open UDP port: 1
  Numbers of UDP ports: '15000'

  Synchronization interval (min): 15
  Connection timeout (in seconds): 30
  Send / receive timeout (in seconds): 180
  Device ID: ******* I HIDE THIS ID


Attempting to connect to Administration Server...OK

Attempting to connect to Network Agent...Error - Network Agent is not running


Deinitializing basic libraries...OK