PCMouse

K-Lab Technical support has directed me back to the forums. They “do not support Kaspersky Free Antiransomware product”. What do I do now?

Thank you, can you please post a link to K-Lab Technical Support? I am not sure how to find it.

Hi Berny, on the now-closed thread where I was asking about this before, I thought the last message reassured me it was safe to use the removal tool: https://community.kaspersky.com/kaspersky-free-for-windows-72/how-to-prepare-to-use-kaspersky-removal-tool-so-pc-is-not-damaged-solved-closed-7456?postid=42001#post42001 Isn’t the K-Lab Support for paying customers only? I am trying this software for free prior to purchasing the premium product and at this point I see it is not working well with my PC, so I really don’t want to have to purchase anything, especially if I am only purchasing something so I can have it removed. If there is somewhere else to go to get help for this please post a link so I can go there directly, thank you.

Hello, it’s me again. I attempted to run the KRT, the one I downloaded a few months ago from this site. It asked me if I wanted it to change my PC, I gave permission. It asked me if i accept the terms, and I accepted. Then… nothing! Nothing happened. Every time I try to run the program, it creates a short log, and that’s all. The Kaspersky Free Antiransomware (for home) is still on my PC, slowing things down and creating issues. What now? Thank you!

OK. Please tell me, is it common for files to be damaged during the use of the removal tool? I am concerned. How great is the risk?

Yes, sorry, I only have the anti-ransomware. I have tried the regular way of removal already, and it would not budge. Nothing happened. I was advised to send the GSI report before using the removal tool. I just want this software off my PC, as it is not compatible with my other applications, as I described. Is it OK for me to use the removal tool, or is that only for the anti-virus? I have also considered trying to add applications into the “trusted apps” sector of the software menu, but I thought removing it altogether might be a better option, as long as that does not risk harming my PC. How should I proceed?

Thank you! :) I hope I am now safe to use the removal tool?

Thank you for your reply. I have sent a PM to a moderator. I will send PMs to other moderators. Worst case scenario, can I post the log, then delete the post once the issue has been resolved?

Also, can I have Google chrome running while I run the log, or do i have to shut that off as well? Thank you!

What is the risk in posting the information here? This is the only way to find out how to safely remove the software, correct?

Also, I did not click the “Windows events” box. I hope that is OK.

Hello, I have the log. I would rather email it than post it here for the world to view. It just seems like private information that I’d rather not put on a forum. Is it possible to email the log? Thank you!

It looks like my area could be having storms for a few days. I will return with the log as soon as I can. I know this is probably not the right place to ask, but can you recommend a good surge protector? Thank you!

I started running the GSI tool, and it was running very slowly. I decided to stop it and start over tomorrow. Does it run faster with less applications open? Should I let Youtube and Google chrome be blocked while I am running the GSI, instead of working around the problem, or does that matter? Is there any way to optimize the process? Is there any way to do it incorrectly? I just want to be prepared. Thank you for your advice.

I do close down all apps before shutting down, even when I am hurried. The log off duration time got considerably longer after installing Kaspersky. I also have to “Force shutdown” of “Task Host” and sometimes I have to force shutdown of the “logoff sound” (the little chime when Windows logs off). I know all this sounds ridiculous, and it really is...I did not know what i was getting into when i downloaded this software! My PC can’t handle it. I just want things to get back to normal. It all feels so very dysfunctional.