PaulStraten

I “THINK” that this resolved the issue! After performing these steps the message went away. Fingers crossed!

Further, I have deleted every folder in my emails in the TRASH, SPAM, SENT, folders as well. So I am not sure where that email/attachment could be hiding.

Yes, I understand. However, after I have searched ALL email folders I have not been able to find that email (or img attachment) anywhere in my email folders or on my hard drive. I use OUTLOOK and am on a Microsoft Exchange account. How should I search in a more comprehensive way?

And I have searched every email folder and this does not appear anywhwere. I also cleared all browser caches.

See attached two screenshots below. The path does not exist on the detected malware in question.

I have looked in all of those and nothing exists - I am stumped!

It mentions an object: [From:Amazon.com][Subject:Amazon Invoice #111-9524719-3018295” that I cannot find anywhere in any of my folders or on my hard drive files, etc.

Kaspersky cannot “resolve” this alert: HEUR:Trojan.Win32Generic detected All databases are current and I have reset PC multiple times. What can be done?

Stand by - will have to look/send this to you tomorrow as Christmas is about to start in this home! But . . . . . . any issue in your opinion of danger with existing situation on my PC, or should I continue to use? Also, in regards to Kaspersky lack of acceptable service response - - well that is not the customer experience I expect from them as a long time customer. Sounds like its time for another option - - there are many others out there willing to earn my patronage.

How do I have email protection if Kaspersky no longer supports such for Outlook? How do I delete the infected email? There is nothing in KIS quarantine There are no more alerts for Outlook add-in popping up Where do I find the version info? KIS is not very straightforward in identifying things like that.

Attached is “30 days” option

And I do not know how it originated - it was there after I rebooted the machine. I was getting errors on Outlook from the Kaspersky add-in and when I rebooted I also received the above.

Yes, I selected 7 days as the drop down option. Would you like me to select a larger sampling?

As requested.

And clicking on RESOLVE button does NOTHING.

Kaspersky cannot “resolve” this alert: HEUR:Trojan.Win32Generic detected All databases are current and I have reset PC multiple times. What can be done?