Further, I have deleted every folder in my emails in the TRASH, SPAM, SENT, folders as well. So I am not sure where that email/attachment could be hiding.
Yes, I understand. However, after I have searched ALL email folders I have not been able to find that email (or img attachment) anywhere in my email folders or on my hard drive. I use OUTLOOK and am on a Microsoft Exchange account. How should I search in a more comprehensive way?
It mentions an object: [From:Amazon.com][Subject:Amazon Invoice #111-9524719-3018295” that I cannot find anywhere in any of my folders or on my hard drive files, etc.
Kaspersky cannot “resolve” this alert: HEUR:Trojan.Win32Generic detected All databases are current and I have reset PC multiple times. What can be done?
Stand by - will have to look/send this to you tomorrow as Christmas is about to start in this home! But . . . . . . any issue in your opinion of danger with existing situation on my PC, or should I continue to use? Also, in regards to Kaspersky lack of acceptable service response - - well that is not the customer experience I expect from them as a long time customer. Sounds like its time for another option - - there are many others out there willing to earn my patronage.
How do I have email protection if Kaspersky no longer supports such for Outlook? How do I delete the infected email? There is nothing in KIS quarantine There are no more alerts for Outlook add-in popping up Where do I find the version info? KIS is not very straightforward in identifying things like that.
And I do not know how it originated - it was there after I rebooted the machine. I was getting errors on Outlook from the Kaspersky add-in and when I rebooted I also received the above.