Thanks Berny, I’ve run 4 full scans in the last few days with no threats detected and this was the first time it’s not finished. My hardware is compatible with Kaspersky Total security and the iSwift & iChecker boxes were ticked. Win version Windows 10 Ver 21H1 Build 19043.1288 Kaspersky Total security (Paid version) 21.3.10.391 (f)So currently no known malware is getting past Kaspersky scan & I can assume the ISP tech support were just covering their butts and my info was picked up via an internet breach? That had been my first thought as my email address has been in a few breaches but the ISP tech did panic me.