Ozzy Dave

Hi Flood Files can be synced with no problems. The problem is only with Dropbox not retaining the selective sync settings. “Re (2) please tell me the exact details of “update to the new windows interface” release? KB reference number(s)? “ I was referring to the Dropbox windows interface. As soon as that was installed the problems of loosing selective sync started. I am using windows 10 pro version 1903. Dropbox v85.4.155 “When you say “update” do you mean actual software update or is it the transfer of data to & from DB? “ Dropbox suggested that when the dropbox software autoupdated, kaspersky prevented the previous sync setting being saved. I have selected the dropbox log for 30 days attached,. Thank you David

Hi Flood, The last one first because it is easiest Problem 1: Selective syn settings are not retained. I stopped dropbox and Kaspersky. I then restarted dropbox. Please see the attached file Selective Syn.jpg The Select All box is ticked even though folders like audiobooks was not selected previously for sync and is currently grayed out. The problem is that select all is ticked .

Hi Dropbox said "Through my research I found that this selective sync issue you are experiencing, appears to be related to your antivirus program Kaspersky. This program appears to be blocking and possibly blacklisting the Dropbox application every time it updates on your device; with this your selective sync preferences are being erased when you perform your first login after the update that has occurred on the application. To get this issue sorted I''ve passed your report along to our engineering team who will endeavor to fix it. However please note that this can take some time as the issue is related to another application on your device, and as such our engineering team will likely need to reach out to Kaspersky for true resolution." I am not sure I believe DB. The problems only appeared after I allowed the update to the new windows interface. How often is DB updating via your Kaspersky software? I dont know it has been auto updating. I have turned autoupdate in Kaspersky off. Have you added an exclusion for C:\Program Files (x86)\Dropbox\Update\ ? No I will findout how to do that. Are you also using KTS? If “yes”, please post back the version & patch information? app version 20.0.14.1085 (e) Go to KTS Reports, select All Events, select 24hrs or 7days, whichever period reflects a Dropbox Update, select Export, save the report as a .txt file & attach to your reply please?This doesnt make sense to me I hope it does to you (I selected entire period but it should be more) Thanks Dave

I have a similar issue with the new desktop app for window. The new version of dropbox is loosing sync when there is a new version of DB. When I contacted DROPBOX they say it is because of Kaspersky (I have sent tech details to support). I checked on my system and Dropbox is white listed in Kaspersky. Questions: Should I get Kaspersky to prevent dropbox updating? Is there a better solution?