OmerQussay

Hi Igor , Apologize for the Late Reply , Yes , it worked , issue solved , Many thanks to you , others and Developers Team .

Hi Igor , Kindly find the below Snaps

Hi Igor , Thanks for your Feedback , I followed your Steps ,but unfortunately there was no Record named “ support.kaspersky.com “ , I tried multiple Times , different browsers , I made sure of that as I Sorted the “Name” Field and Made double checks every time , FYI that I live in Iraq/Baghdad , Also FYI that it’s been over 2 weeks running on un-licensed Software , so I used VPN Software , set my location to a different country , and it WORKED from the first Try , I wanted to Open case and Proceed without going to such methods , but time is passing and there is no results unfortunately , It’s Also weird that it’s not working in my Current GEO location , as mentioned in the beginning of this Post , that the Past Year I opened a support case normally with no issue or using any VPN software , Hope that this will be fixed in the Future , From My side , will be waiting on Support’s feedback as case opened Successfully , for now , hope all will be going well . I would like to thank you again and every person who participated in their advice , thanks .

Hi Schulte , Thanks for your Feedback , FYI that since the 1st Time i wanted to create the Request I was doing it through the Normal Mode of my Browser , I tried again now and made sure that cookies were created before I Fill the Form , and no Cookies we blocked , also FYI that I Used Multiple Browsers for both Normal and Incognito Mode , thus same issue for every Try , Thanks for the follow-up ,

Hi Igor , Thanks for your Feedback , Unfortunately , there are no Option of Chat and Phone , as Below Snap , the Only Option is through the Email , the Other Option Requires Premium Support , Support OptionsAnd I have Tried through Incognito Mode , but it’s the same Result , below is the Snap of the Error Using Incognito , Below it , is also the Activation Error , Incognito Mode Support ErrorActivation ErrorDo you Suggest to try by enabling VPN through My Device and Try to Open the Case ? Thanks for the Efforts .

Hi Berny , Thanks for your Feedback , Yes it is this link , I have also tried just now , it’s the same issue , the Exact Error Message is as below , thanks . “ We did not manage to pass your request along to Technical Support. Sorry, something went wrong. Please refresh the page and fill out the form once again. ”

Dears , Kindly , The past week I formatted my PC , and installed Kaspersky Internet Security , I Used My License normally , but an error showed and it states that the Activation limit has been reached , This is not the first time , it happened a Year ago and I opened a Case with Support which they Rested the Activation counter , then I could Re-Activate Normally , But this time , am not able to open a case with Support , I have been trying for almost a week , tried from different machines and same issue , it says the “ we couldn’t pass your message to technical team , please refresh the page and try again “ I refreshed it many times , tried different browsers , and machines , different Wi-Fi accesses and mobile-networks , but yet all the same , which I cant contact the support to solve the Issue , Kindly you advice on this issue and how I can progress through it . Thanks .