ollesor

Yes, I made sure that no other apps were running. So, after I restarted I went to uninstall it right away. I tried to reinstall because other apps allow you to do that and will give you a message whether you want to repair or not or tell you if you can’t do it. KSK was just hanging. Anyway, I’ll try to see what I discover through GSI & Windows logs.

Hi, I found out what was really happening. Kaspersky stopped running on his laptop (brand-new Razer Nitro 5, Windows 10 v 1909) although it did for maybe two weeks since I installed it. I tried running it by clicking on the icon on the desktop and nothing happened. Thinking that an anti-virus app which my son installed was causing conflict, I uninstalled the anti-virus, restarted, and still nothing happened when I tried to run Kaspersky. So, I thought I’d uninstall Kaspersky and then reinstall it. But it wouldn’t uninstall and I got an error message which is attached ( I tried uninstalling several times). So, I thought I’d just download it again and reinstall it but it wouldn’t reinstall and the attached screenshot shows that it was hanging (that blue circle was going on forever). Guess, at this point, please just let me know how I can uninstall it or reinstall it successfully. BTW, my KSK is licensed. Thanks.

I have a similar problem. I was wondering why my son was able to use his laptop past the block time. I found out that if he was continuously using his laptop, Kaspersky would not block his device. So, to test what I thought was happening, I asked him to log out and log back in. That’s when the blocking feature activated. Which doesn't make sense. Which means that the blocking feature is useless especially if the child is smart enough to not log off from his/her device at all. Is there a solution to this? I imagine that this app is not able to make the machine interrupt when another app is running. Or if the makers are wary that it was too abrupt to stop the device, why not give a warning message that the laptop is going to be blocked at a certain time (the start of the block time)? Anyway, if I’m missing something, please enlighten me because my children are able to use their gadgets with abandon. Otherwise, I’ll just switch to another app. Thanks.