OliverJia
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Posts posted by OliverJia
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Microsoft Windows [Version 10.0.19043.928]
(c) Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>tracert uis.geo.kasepersky.com
Tracing route to uis.geo.kasepersky.com [72.52.10.14]
over a maximum of 30 hops:1 9 ms 24 ms 6 ms LSCrashPad [X.X.X.X]
2 33 ms 55 ms 50 ms 96.120.77.137
3 31 ms 135 ms 198 ms 68.86.219.89
4 424 ms 49 ms 23 ms 162.151.182.9
5 35 ms 52 ms 105 ms be-201-ar03.ivyland.pa.panjde.comcast.net [96.108.181.21]
6 141 ms 134 ms 37 ms be-31243-cs04.newark.nj.ibone.comcast.net [96.110.42.61]
7 68 ms 86 ms 45 ms be-2411-pe11.newark.nj.ibone.comcast.net [96.110.33.254]
8 38 ms 101 ms 107 ms 66.208.229.226
9 23 ms 22 ms 53 ms ae-1.r21.nwrknj03.us.bb.gin.ntt.net [129.250.6.86]
10 62 ms 37 ms 83 ms ae-3.r25.asbnva02.us.bb.gin.ntt.net [129.250.6.116]
11 23 ms 50 ms 34 ms ae-0.a02.asbnva02.us.bb.gin.ntt.net [129.250.5.190]
12 49 ms 76 ms 43 ms 165.254.191.122
13 83 ms 81 ms 102 ms po111.bs-a.sech-iad.netarch.akamai.com [209.200.144.194]
14 * * * Request timed out.
15 58 ms 57 ms 47 ms ae120.access-a.sech-iad.netarch.akamai.com [209.200.144.197]
16 23 ms 34 ms 15 ms a72-52-10-14.deploy.static.akamaitechnologies.com [72.52.10.14] -
@OliverJia Is Chrome your default Browser ?
No, it’s a freshly installed Windows 10 21H1 with latest update installed. I think the default browser should be Microsoft chromium-based Edge browser. I uninstalled Google Chrome but the issue persists. However I’m not sure it’s relevant since the problem is with the Kaspersky program window, not with the browsers.
I do have ublock origin plugin installed on Microsoft Edge.
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@OliverJia Can you login here https://center.kaspersky.com ?
Yes I can log in via Google chrome
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@OliverJia Welcome. Did you try above suggestion ?
Thanks mate.
Tried but still the same issue. This “please wait” window is directly from the Kaspersky Cloud security window, not from a Internet Explorer or Chrome or Firefox browser. Looks like something is wrong with the server.
This has been going on for several days.
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Same problem here with latest Kaspersky Security Cloud Free. Stuck in “please wait” and nothing happens after hours.
never had such problem before.
Unable to login into My Kaspersky from desktop application, "Please wait..."
in My Kaspersky
Posted
C:\WINDOWS\system32>tracert uis.kaspersky.com
Tracing route to uis.geo.kaspersky.com [4.59.181.233]
over a maximum of 30 hops:
1 2 ms 50 ms 3 ms LSCrashPad [x.x.x.x]
2 19 ms 11 ms 14 ms 96.120.77.137
3 16 ms 13 ms 25 ms 68.86.219.89
4 17 ms 16 ms 18 ms 162.151.182.9
5 18 ms 14 ms 16 ms be-201-ar03.ivyland.pa.panjde.comcast.net [96.108.181.21]
6 19 ms 20 ms 15 ms ae-13.bar4.Philadelphia1.Level3.net [4.68.38.221]
7 59 ms 40 ms 35 ms ae-2-23.edge1.Toronto2.Level3.net [4.69.200.238]
8 39 ms 35 ms 45 ms KASPERSKY-L.bar1.Toronto1.Level3.net [4.59.180.118]
9 46 ms 47 ms 36 ms 4.59.181.233
Trace complete.