OliverJia

C:\WINDOWS\system32>tracert uis.kaspersky.com Tracing route to uis.geo.kaspersky.com [4.59.181.233] over a maximum of 30 hops: 1 2 ms 50 ms 3 ms LSCrashPad [x.x.x.x] 2 19 ms 11 ms 14 ms 96.120.77.137 3 16 ms 13 ms 25 ms 68.86.219.89 4 17 ms 16 ms 18 ms 162.151.182.9 5 18 ms 14 ms 16 ms be-201-ar03.ivyland.pa.panjde.comcast.net [96.108.181.21] 6 19 ms 20 ms 15 ms ae-13.bar4.Philadelphia1.Level3.net [4.68.38.221] 7 59 ms 40 ms 35 ms ae-2-23.edge1.Toronto2.Level3.net [4.69.200.238] 8 39 ms 35 ms 45 ms KASPERSKY-L.bar1.Toronto1.Level3.net [4.59.180.118] 9 46 ms 47 ms 36 ms 4.59.181.233 Trace complete.

Microsoft Windows [Version 10.0.19043.928] (c) Microsoft Corporation. All rights reserved. C:\WINDOWS\system32>tracert uis.geo.kasepersky.com Tracing route to uis.geo.kasepersky.com [72.52.10.14] over a maximum of 30 hops: 1 9 ms 24 ms 6 ms LSCrashPad [X.X.X.X] 2 33 ms 55 ms 50 ms 96.120.77.137 3 31 ms 135 ms 198 ms 68.86.219.89 4 424 ms 49 ms 23 ms 162.151.182.9 5 35 ms 52 ms 105 ms be-201-ar03.ivyland.pa.panjde.comcast.net [96.108.181.21] 6 141 ms 134 ms 37 ms be-31243-cs04.newark.nj.ibone.comcast.net [96.110.42.61] 7 68 ms 86 ms 45 ms be-2411-pe11.newark.nj.ibone.comcast.net [96.110.33.254] 8 38 ms 101 ms 107 ms 66.208.229.226 9 23 ms 22 ms 53 ms ae-1.r21.nwrknj03.us.bb.gin.ntt.net [129.250.6.86] 10 62 ms 37 ms 83 ms ae-3.r25.asbnva02.us.bb.gin.ntt.net [129.250.6.116] 11 23 ms 50 ms 34 ms ae-0.a02.asbnva02.us.bb.gin.ntt.net [129.250.5.190] 12 49 ms 76 ms 43 ms 165.254.191.122 13 83 ms 81 ms 102 ms po111.bs-a.sech-iad.netarch.akamai.com [209.200.144.194] 14 * * * Request timed out. 15 58 ms 57 ms 47 ms ae120.access-a.sech-iad.netarch.akamai.com [209.200.144.197] 16 23 ms 34 ms 15 ms a72-52-10-14.deploy.static.akamaitechnologies.com [72.52.10.14]

No, it’s a freshly installed Windows 10 21H1 with latest update installed. I think the default browser should be Microsoft chromium-based Edge browser. I uninstalled Google Chrome but the issue persists. However I’m not sure it’s relevant since the problem is with the Kaspersky program window, not with the browsers. I do have ublock origin plugin installed on Microsoft Edge.

Yes I can log in via Google chrome

Thanks mate. Tried but still the same issue. This “please wait” window is directly from the Kaspersky Cloud security window, not from a Internet Explorer or Chrome or Firefox browser. Looks like something is wrong with the server. This has been going on for several days.

Same problem here with latest Kaspersky Security Cloud Free. Stuck in “please wait” and nothing happens after hours. never had such problem before.