[Set up Samsung Knox]

On 4/13/2023 at 5:55 AM, Flood and Flood's wife said:

Hello @Okaysppon thank you for posting back & the additional information & hello @Apex, Welcome & thank you for adding to the topic! 

1. Re, "Could it be a bug in the latest version of the app?"

• Can either of you pinpoint when (date) the Setup Samsung Knox - notification appeared? 

2. @Apex - is the Setup Samsung Knox - notification - on both Androids? 

3. The images we showed - in our first reply - were for - child KSK configuration, Android v: 11 | One UI v: 3.1 | Knox v: 3.7, L 33 - 4.1.0 || the parent Android - same OS, UI & Knox v, does not show any Knox issues at all. 

4. On the device - or devices - where Setup Samsung Knox - notification - is an issue - have either of you uninstalled KSK, following KSK documentation, including shutdown/powering off the Android - AFTER the uninstall - then downloading & cleaning installing / configuring a new KSK - again - following KSK documentation -> see Resources section below? IF 'no', please do so & post back the results? 

Thank you?
Flood?+?

Resources:

Get started on Android

Waited a few days to see if the solution worked, which it has so far. 

I uninstalled the programme and reinstalled which seems to have done the trick. 

 

Thanks 

[Set up Samsung Knox]

Good afternoon @Flood and Flood's wife,

 

Thanks for the reply. I've been using the app on both parent and child phone no issues until a few weeks ago when this notification appeared. Answers to your questions are below.  

 

1) Parent 

2) Both running 1.89.0.15

3) Nothing happens when I tap the notification, it just takes me to the app home screen.

 

Thanks in advance 

[Set up Samsung Knox]

Afternoon,

I have a constant notification to set up Samsung Knox but I don't know what I need to do. When I go in in to the Kaspersky app there's no prompt to the settings that needs attention. I've looked on the other phone and both seem to be in order.