[app keeps crashing on full scan]

20 minutes ago, Guilhermesene4096 said:

Hello @OG_SeaL,

 

Welcome to the Kaspersky community.

 

Please see if this guide helps you in any way → A scan task freezes or is interrupted

 

Sincerely,

 

Guilherme

i checked the link and sent a report via e-mail. my system also meets requirements. 

[app keeps crashing on full scan]

every time i start a full scan the app just shuts down without a warning at 80% or more. after it shuts down and restarts automatically i have to start the scan again from zero.

i have restarted my pc nothing changes i also bought and downloaded the antivirus today