npapanik
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Posts posted by npapanik
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I have just asked for a refund with Avira so as to switch to Kaspersky AV. I think it is the wiser way to go. Do you agree?
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1 hour ago, Flood and Flood's wife said:
Hello @npapanik,
Thank you for posting back!
- Post a screen image of the KSK About screen - showing KSK v23.0.0.399/202111 - please?
Thank you?
Flood?+?
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1
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On 4/6/2023 at 10:38 AM, Flood and Flood's wife said:
Hello @npapanik,
Welcome!
- Which KSK patch (x) - on the Windows taskbar or hidden icons, right click the KSK icon, select About ?
- Which Windows OS & build?
- Which site is www.*******.gr - post a full screen screen-screenshot, including the URL - also include the URLs for other sites that do not work please?
- Is there any other Kaspersky software installed, IF 'yes', provide *full name, version & patch(x)?
- Is KSK Premium or Free?
Thank you?
Flood?+?Thank you!
1. 23.0.0.399/202111
2. Windows 11, 22621.1555 (happened with Windows 10 also), this is a clean Windows 11 installation.
3. Can be any site, it is random!
4. No
5. Premium
I have pinpointed the problem: I have Avira Premium installed, if I quit KSK or disable Avira's "Web Protection" feature everythings starts working as expected (it works both ways). The strange thing is that it was working fine a month ago and then suddenly the problem appeared. Please note that in my profile KSK is unrestricted (since I am the parent), a fact that makes the problem even trickier...
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This is happening for a few days now. This does not happen for all sites: some work others not. If you quit Safe Kids everything starts working again.
I found out that Safe Kids was the culprit beacause I have re-formated my PC. The moment i installed Safe Kids again, the problem re-appeared!
Note that the account I am using is not restricted at all (Parental account).
Version is 1.0.5.12790. Any ideas?
www.*******.gr unexpectedly closed the connection.
in Kaspersky Safe Kids
Posted
I have already opened a case with Avira and they have closed it since, as they said, I have another AV/Parental control program installed... Since they do not have any parental control solution, just lost a customer with their quality support.