Norm

Thank you for your reply. Contected Asus and ended up restoring to original settings.

Thank you for reply. I have no mouse or arrow functions. Locked on Kaspersky vault locked enter password menu

In account, went to password Mgr, went to unlock mgr, mouse disappeared, arrowed to unlock code box, tried entering code, nothing happened, laptop froze, rebooted, took me to frozen page. Still frozen, can't do anything. Help.