[child request for extra time]

I’m not receiving requests from my child on the app. he uses the following

 

1. Child’s) android, operating system & version?  Windows 10
2. (On child’s device) KSK version ? 1.46.0.67
3. (Your) device name, operating system & version ? pc - Windows 10
4. Is KSK licensed or free version? not sure
5. What KSK Notification settings are configured ? (image 1) all
6. Is KSK Time Limit or Statistics set ? (image 2) Time limit
7. Do you use your MyKaspersky account to manage KSK? I do because otherwise I cannot answer requests, but prefer using the app to manage KSK
8. Has “Request for more time” alert to child, ever worked? No
9. (Android) what Push & Notification settings are enabled? push to mobile app parents, all notifications enabled