Nikolay Arinchev

Hi @ismeet , What version of KSC do you use?

Hi, 2: Do a backup and then restore it on the new machine and then update the strategies and tasks. You don`t have to restore backuo on new server. First of all you`ve created all necessary tasks and policies for KES11 and KSWS anew and if you restore a backup unnecessary policies and tasks for previous versions appear. Second of all, and the most important, is that admin server certificate wil be replaced with old one and all your hosts became unmanagable. So, you have to perform Step 1 only.

Здравствуйте, Уточните, пожалуйста, какую версию KSC вы используете на данный момент? Спасибо!

учетная запись обладает правами администратора Правильно ли я понимаю, что это права локального администратора на хосте, гдк установлен сервер администрирования?

Здравствуйте, уточните, пожалуйста, имеет ли учетная запись сервера администрирования необходимые права для доступа к AD?

Hi, Have you tried to disable KES componets one-by-one to determin which onw of them causes the problem?

Здравствуйте, Пожалуйста, уточните, как именно производилось обновление? Приложите к своему ответу отчет GSIс одного из ПК, которы не подключается к KSC. Спасибо!

Hi, Could you please clarify what version of what Kaspersky product do you use? Thank you!

Hi, could you please provide us with an export of active policy or KES configuration file? Thank you!

Hi, It resolves to the correct IP address for the computer. Could you please confirm that IP address could be correctly resolved to domain name and back? Thank you!

Hi, Could you please confirm that Network agent policy configured to collect hardware information? Thank you!

Hi, Unfortunately, there is no way to do so.

Здравствуйте, Уточните, пожалуйста, от имени какой учетной записи запускается утилита? Какими правами обладает эта учетная запись? Спасибо!

Пожалуйста, приложите к своему ответу отчет GSI c сервера администрирования.

Hi, Couid you please clarify, that exclusion should be implemented to some particular PC or for user, so that user coul access USB from any laptop? Thank you!

Hi, could you please clarify what version of what Kaspersky products do you use? Thank you!

Hi, Could you please clarify what version of KES 11 do you use? Please provide us with an export of active policy. Thank you!

Sorry for incorrect KSC version. Please use that article to collect klnagchk log - https://support.kaspersky.com/ksc11/tools Thank you!

Hi, Please provide us with klnagchk utility log. Thank you!

Hi, Could you please clarify what version of KES11 do you use? Thank you!

Hi, Please provide us with GSI log from that host and with full memory dump. Please use any file sharing resource to upload data and provide us with a link. Thank you!

Hi, Could you please clarify were these files deleted or disinfected by KES? Thank you!

@Remko , could you please clarify what version of KES is installed at these hosts? Thank you!

@Tilu , could you please clarify what version of what Kaspersky products do you use? Please also provide us with GSI report from one of affected hosts. Thank you!

По проблеме была заведена ISSUE 4004448. Мы сообщим вам как только получим ответ от разработчиков. Спасибо!