Nikolay Arinchev

Could you please confirm that you do use DNS at your network and it works correctly? Thank you!

Hi, KES 10.2.123 is no longer supported. Is it possible to update to the most recent KES version?

Hi, Could you please describe the problem with more details? Are there any troubles or errors? Thank you!

Thank you for that info! In that case please provide us with nslookup potput for any affected PC. Thank you!

Thank you for that info! For further investigation please run cmd with admin privileges and install console using command "msiexec.exe /i "C:\Pah-to-distributive\Kaspersky Security center console.msi"" /l*vx c:\con_inst.log. Please provide us with all console installation logs and with con_inst.log. Thank you!

Здравствуйте, Уточните, какую версию KES11 вы устанавливаете? Приложите к стоему ответу GSI с одной из машин, где наблюдается проблема. Спасибо!

Hi, Do you use KSC as WSUS? Thank you!

Thank you for that info! Could you please confirm that if a user specified directly(not with everyone group) is this behavior reoccurs? Thank you!

Hi, Thank you for that info! Please create a request to https://companyaccount.kaspersky.com/ to get the patched Network Agent 11 installer. Thank you!

Is there a possibility to provide us with a sample of that malware? Thank you!

Thank you for that info! Please run the installation with local or domain administrator privileges and inform us about result.

Пожалуйста, содайте запрос в https://companyaccount.kaspersky.com/ для скорейшего решени возникшей проблемы. Спасибо!

Sorry for the delay. Please download console distributive anew and run installation once again. Please inform us about result. Thank you!

Thank you for that info. Could you please confirm that admin server account (KL-AK***) has sufficient privelegies to access shared folder?

Hi, By default such an events are stored at KES local interface - Reports - File Threat protection. Unfortunately, this is the only place at local PC, that keeps that infromation(with default settings).

Здравствуйте, уточните, пожалуйста, какую версию продукта вы используете? Сколько задач проверки выполняется на данный момент? Спасибо!

Hi, Could you please clarify what version of KSC do you use? Thank you!

Hi, Could you please clarify what version of KES is used at affected host? Thank you!

Do you have any antivirus at server, that runs KMS? Yes, you can. Please provide us with an export of active policy for further investigation. Thank you!

Hi, KSC is a software that is designed to manage antivirus solutions at hosts and it does not have any possibility to block anything. Could you please clarify what Kaspersky solutions are used at user PCs and at server that is used for KMS? Thank you!

Hi, Could you please clarify what version of KES for Mac do you use? Thank you!

Спасибо за информацию! Пожалуйста, приложите к своему ответу экспорт активной политики или конфигурации KES.

Hi, Please create incident in CompanyAccount and request patch for this problem. Thank you!

Hi, You can learn more here at Page 538. Thank you!

Спасибо за информацию! Пожалуйста, приложите к своему ответу экспорт активной политики для этой машины.