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Nikolay Arinchev

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Everything posted by Nikolay Arinchev

  1. Nikolay Arinchev
    Здравствуйте, Пробовал активировать принудительно тем же ключом, что и SVM - не получается. Уточните, пожалуйста, появляется ли при это какая-либо ошибка? Спасибо!
  2. Nikolay Arinchev
    Thank you for that info! Please provide us with KES installation logs. Thank you!
  3. Nikolay Arinchev
    Здравствуйте, Пожалуйста, приложите к своеиу ответу экспорт активной политики,в которую были добавлены исключения. Спасибо!
  4. Nikolay Arinchev
    Have you tried to disable kes components one-by-one to figure out which one of them causes the problem? Thank you!
  5. Nikolay Arinchev
    Hi, Could you please provide us with FDE Test utility from one of affected hosts? Thank you!
  6. Nikolay Arinchev
    Could you please confirm that 13000TCP, 14000TCP, 13291TCP and 15000UDP are opened at these firewalls?
  7. Nikolay Arinchev
    Unfortunately, this functionality is not avaliable at web console.
  8. Nikolay Arinchev
    Здравствуйте, Функционал мониторинга сети и траффика к конкретным машнам в KSC не предусмотрен. Траффик мониторится в автоматическом режиме компонентами KES. Отчеты о работе этих компонентов доступны в KSC. Спасибо!
  9. Nikolay Arinchev
    Could you please provide us with output of “NET START AVP” and with KES installation logs? Thank you!
  10. Nikolay Arinchev
    You can save policy settings as a text file. To do so right-click at policy - all tasks - Save parameters as text file. Thank you!
  11. Nikolay Arinchev
    Hi, Are there any firewalls between slave and master servers? Is it possible to ping slave/master server`s address? Thank you!
  12. Nikolay Arinchev
    Do you think that the problem is solved? Thank you1
  13. Nikolay Arinchev
    Здравствуйте, Пожалуйста, ознакомтесь со статьей - https://help.kaspersky.com/KESWin/11.1.1/ru-RU/128236.htm Спасибо!
  14. Nikolay Arinchev
    Hi, I`m not sure I understood you correctly. Are you trying to create a log for changes made at some particular policy? Thank you!
  15. Nikolay Arinchev
    Thank you for that info! Could you please provide us with KES installation logs(these logs are abscent at GSI report) Thank you!
  16. Nikolay Arinchev
    Hi, Could you please describe the compatibility problem with more details? What version of what Kaspersky product do you use? Thank you!
  17. Nikolay Arinchev
    Hi, Yes, it can be installed, but we recommend to use KSWS10 instead. Thank you!
  18. Nikolay Arinchev
    Hi, Is the problem occurs at client PC or at server? The thing is, that GSI is collected at admin server side. Thank you!
  19. Nikolay Arinchev
    Thank you for that info. For further investigation please provide us with Admin server update task traces ($up2date-1103.log and $up2date-1103-eka.log — update task trace files). Thank you!
  20. Nikolay Arinchev
    Здравствуйте, Пожалуйста, сообщите номер запроса. Спасибо!
  21. Nikolay Arinchev
    Please provide us with GSI report from one of affected hosts(or with klnagchk report). Thank you!
  22. Nikolay Arinchev
    Hi, Please use the most recent version of KES. You can learn more about compatibility at that article - https://support.kaspersky.com/13036 Thank you!
  23. Nikolay Arinchev
    Hi, Files cannot be deleted from the FTServer folder manually. When original installation packages are deleted, the corresponding data will be automatically deleted from the FTServer folder. Could you please clarify do you have patch B for KSC installed? Thank you!
  24. Nikolay Arinchev
    Здравствуйте, Уточните, пожалуйста, этот язык используется в системе? Спасибо!
  25. Nikolay Arinchev
    Hi, Could you please clarify what version of KSC do you use? Are we talking about context menu at MMC or at web console? Thank you!
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