Nikolay Arinchev
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Posts posted by Nikolay Arinchev
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Здравстуйте,
Уточните, пожалуйста, перечисленные компоненты отключаются в произвольный момент времени или есть некая закономерность? Есть ли возможность собрать трассировки в момент отключения?
Спасибо!
//MoeNote: проблема решена в рамках темы https://community.kaspersky.com/produkty-kaspersky-dlya-biznesa-31/kes11-otklyuchaetsya-zashchita-ot-veb-ugroz-i-pochtovyh-ugroz-2-6037
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Hi,
Could you please clarify what version of what Kaspersky product do you use?
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Hi,
Could you please be more specific, what kind of description you`d like to get? Is it info about hardware?
Thank you!
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Unfortunately, there is no any special site for test purposes.
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Здравствуйте,
Пожалуйста, создайте запрос в https://companyaccount.kaspersky.com/ для получения pf7073.
Спасибо!
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Hi,
Please create KES plugin traces(at KSC) while .kesdc file is created.
Please create a request to https://companyaccount.kaspersky.com/ and attach traces to it.
Thank you!
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Здравствуйте,
Пожалуйста, приложите к своему ответу полный дамп памяти.
Пожалуйста, воспользуйтесь любым файлообменным ресурсом для выгрузки данных и приложите к своему ответу ссылку.
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Thank you for that info!
Is it possible to update KES to the most recent version?
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Прошу прощения за ошибку.
Пожалуйста, воспользуйтесь утилитой - https://support.kaspersky.ru/13088
Спасибо!
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Hi,
Please clarify were there any errors occured at user host or at KSC?
Is it possible to update from Kaspersky servers?
Thank you!
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Hi,
According to system event log KES crashes
“The Kaspersky Endpoint Security Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.”
Could you please clarify were there any dumps created? If yes, please provide us with one.
Thank you!
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Hi,
Could you please clarify what version of KES11 do you use?
Thank you!
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Hi,
Could you please provide us with klnagchk utility log from one of affected servers?
Thank you!
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Hi,
Could you please describe with more details the scenario that leads to that issue? What exactly should be done to get that window?
Thank you!
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Здравствуйте,
Пожалуйста, запустите утилиту kavremover с ключом -nodetect и укажите версию программы,которую вы хотите удалить, вручню.
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Hi,
Please provide us with GSI log(if possible) from one of affected hosts and with full memory dump.
Please use any file sharing resource to upload data and provide us with a link.
Thank you!
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Hi,
By default KES firewall blocks RDP connection and you have to change the rule manually.
Please also notice, that for server OS is more suitable to use KSWS10 instead of KES.
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Hi,
To scan encrypted connections using Firefox and Thunderbird, Kaspersky Endpoint Security enables usage of system storage of trusted certificates in the settings of these applications.
Also you can learn more here - https://help.kaspersky.com/KESWin/11.2.0/en-us/43493.htm
Thank you!
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Thank you for that info!
Have you tried to reinstall KES?
What was the result?
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Hi,
Could you please provide us with GSI log from one of affected hosts?
Thank you!
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Здравствуйте,
В качестве решения могу предложить автоматизировать процесс удаления и установки новой версии KES.
1. С помощью задачи удаленной деинсталляции программы Вы можете удалить предыдущую сборку: https://support.kaspersky.ru/10643
2. Средствами задачи "Удаленной установи программы" произвести установку актуальной версии.Спасибо!
Malicious object detected with file type ".exe,"
in Kaspersky Endpoint Security for Business
Posted
Hi,
Please create a request to https://companyaccount.kaspersky.com/ and attach these files to it so we can forward them to analysis.
Also please clarify what version of what Kaspersky product do you use?