Nikolay Arinchev

Hi, Please create a request to https://companyaccount.kaspersky.com/ and attach these files to it so we can forward them to analysis. Also please clarify what version of what Kaspersky product do you use?

Здравстуйте, Уточните, пожалуйста, перечисленные компоненты отключаются в произвольный момент времени или есть некая закономерность? Есть ли возможность собрать трассировки в момент отключения? Спасибо! //MoeNote: проблема решена в рамках темы https://community.kaspersky.com/produkty-kaspersky-dlya-biznesa-31/kes11-otklyuchaetsya-zashchita-ot-veb-ugroz-i-pochtovyh-ugroz-2-6037

Hi, Could you please clarify what version of what Kaspersky product do you use?

Hi, Please provide us with GSI log from admin server host. Thank you!

Hi, Could you please be more specific, what kind of description you`d like to get? Is it info about hardware? Thank you!

Unfortunately, there is no any special site for test purposes.

Здравствуйте, Пожалуйста, создайте запрос в https://companyaccount.kaspersky.com/ для получения pf7073. Спасибо!

Hi, Please create KES plugin traces(at KSC) while .kesdc file is created. Please create a request to https://companyaccount.kaspersky.com/ and attach traces to it. Thank you!

Здравствуйте, Пожалуйста, приложите к своему ответу полный дамп памяти. Пожалуйста, воспользуйтесь любым файлообменным ресурсом для выгрузки данных и приложите к своему ответу ссылку.

Thank you for that info! Is it possible to update KES to the most recent version?

Прошу прощения за ошибку. Пожалуйста, воспользуйтесь утилитой - https://support.kaspersky.ru/13088 Спасибо!

Hi, Please clarify were there any errors occured at user host or at KSC? Is it possible to update from Kaspersky servers? Thank you!

Hi, According to system event log KES crashes “The Kaspersky Endpoint Security Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.” Could you please clarify were there any dumps created? If yes, please provide us with one. Thank you!

Hi, Could you please clarify what version of KES11 do you use? Thank you!

Hi, Please create a request to https://companyaccount.kaspersky.com/ Thank you!

Hi, Could you please provide us with klnagchk utility log from one of affected servers? Thank you!

Hi, Please provide us with GSI log from that host. Thank you!

Hi, Could you please describe with more details the scenario that leads to that issue? What exactly should be done to get that window? Thank you!

Здравствуйте, Пожалуйста, запустите утилиту kavremover с ключом -nodetect и укажите версию программы,которую вы хотите удалить, вручню.

Hi, Please provide us with GSI log(if possible) from one of affected hosts and with full memory dump. Please use any file sharing resource to upload data and provide us with a link. Thank you!

Hi, By default KES firewall blocks RDP connection and you have to change the rule manually. Please also notice, that for server OS is more suitable to use KSWS10 instead of KES.

Hi, To scan encrypted connections using Firefox and Thunderbird, Kaspersky Endpoint Security enables usage of system storage of trusted certificates in the settings of these applications. Also you can learn more here - https://help.kaspersky.com/KESWin/11.2.0/en-us/43493.htm Thank you!

Thank you for that info! Have you tried to reinstall KES? What was the result?

Hi, Could you please provide us with GSI log from one of affected hosts? Thank you!

Здравствуйте, В качестве решения могу предложить автоматизировать процесс удаления и установки новой версии KES. 1. С помощью задачи удаленной деинсталляции программы Вы можете удалить предыдущую сборку: https://support.kaspersky.ru/10643 2. Средствами задачи "Удаленной установи программы" произвести установку актуальной версии. Спасибо!