nexon

No problem with KPM here on windows and also in andorid. Without issue. Do you have still problems? OR it is fixed?

@Jimmyb 1. System HW? 2. Did you contacted tech support? 3. Installed on fresh new clean installation of Windows? Or it is installed on 5 years old pc with many programs.

@Travis121 @mirandac are you tried restore Windows from restore points? Or tried install kaspersky on fresh clean installation of Windows? If there are problems in fresh installed Windows something is bad with kaspersky. But i never had problems like you guys.

Why you have Hyper Threading off? You have Intel Core i9-14900k which have much power. Also kaspersky uses virtualization technology. I would enable this. If you still have problems contact Tech Support at https://my.kaspersky.com

Hello, Welcome. You have right. IoT is not supported. https://support.kaspersky.com/help/Kaspersky/Win21.16/en-US/43520.htm

It is in beta stage. Soon will be available. But i wanted identify problem. If KIS uninstall and install again solve problem.

First i would rather uninstall KIS do restart PC and again install same version of KIS.

Maybe kaspersky will offer you to upgrade to the newest kaspersky product version. But without uninstallation and installation is not possible. Every product must be uninstalled and installed automatically or manually.

Hello, Welcome. 1a. Windows 11 was Upgrade from previous version? If yes do clean install of windows (it is recomended after upgrade). 1b. Uninstall kaspersky and restart pc, then install kaspersky update and restart. Also you are using older version. 2. I recommend Windows 10 rather than Windows 11 (new version is not better) especially for windows 11 when is lagging sometimes in games.

Hello, Welcome. I assume that this code has never been used and therefore not even in https://my.kaspersky.com So contact Tech support on link above.

Okay thats Norton. I can´t believe that was automatically uninstalled but okay. And so what about kaspersky? Do you have any problem with Kaspersky?

Hello, Welcome. Submit your suggestion for Tech Support https://my.kaspersky.com

Hello, Welcome. Reset default settings kaspersky might help for reset safe money also. https://support.kaspersky.com/help/Kaspersky/Win21.16/en-US/70884.htm

Nevermind. You should install latest version later. So if you succesfully restore your Windows with older kaspersky version. Then uninstall older kaspersky version download and install latest kaspersky update it manually (databases) restart PC and check problem. I would did it like this.

Hard to say but might be caused by other corrupted files like c++ libaries (some dll)... If you have a backup or restore points wheer Windows worked perfectly with kaspersky o should restore it to previous working system state from restore point.

Thats weird. I had similar problem with beta version 21.17. And what so about restore point in Windows?

And did you tried Kavremover program?

But i wanted that you try uninstall do restart PC and then install it. There might be a problem with corrupted files etc.

Try uninstall via control panel and do screenshot of error (kaspersky installer).

Okay so you dont have any error right? kaspersky was uninstalled and you saw this in event log viewer?

If you click on uninstall via control panel? Which error is showing? Dont care about event viewer.

Also what is the reason for using offline installer? When you must download and installing updates. And downloading updates without internet it is impossible.

Hi, Welcome. You can add into exclusions. Go to Settings > Security Settings > Exclusions and actions on object detection > Manage exclusions > Add And here you can add file or folders (browse) and check protection components (Scan, File Antivirus) etc... This will exclude file from detection (scanning etc). EDIT : You have KIS installed. So steps are a little bit different. Settings > Threats and Exclusions > Manage exclusions

Hi, You can not uninstall kaspersky from PC? Are you tried from original uninstallator of kaspersky? Also kavremover? Similar problem is here

Or you can simply press shift+F5 or Shift+F12.