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Everything posted by nexon
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Kaspersky wrongly detects EXE as Trojan
nexon replied to ADC's topic in Kaspersky: Basic, Standard, Plus, Premium
Hello @ADC Welcome. Why you think that Kaspersky detection is not correct? Also tell us about detection name. Please upload your exe file here : https://opentip.kaspersky.com/ And also wait for Dynamic analysis summary. It will take few minutes. After finished analysis you can resubmit analyze if you think it is not correct detection (false positive). And kaspersky experts will analyze it. -
Hi @Igor Kurzin No. Not updated.NET. I forgot write that i restored Windows from restore point (also was problem with restore not successful because kaspersky i think it was this error - screenshot downloaded from internet) so i tried pause protection and disable self defense but not success. I must run restore Windows from USB flash. This was ok but problem was only with VPN GUI. Version was 21.9.6.465 (newest i got this version automatically updated in vpn few days ago). There was problem between kaspersky antivirus with VPN. I tried reinstall KTS. After this i ran installation of vpn directly from KTS. VPN was downloaded older version like KTS version i have 21.3.10.391 which is more stable i think. And seems to be working now. Maybe will be automatically updated to the newest version. EDIT : I tried reproduce problem on VM (Windows 11) with latest BETA build 21.13.5.452 and also there was same error code but different feature caused error. Steps : 1.) I manually created restore point 2.) Turn on traces on K PLUS 3.) Try recover to selected restore point and wait until pc will be restarted 4.) I see error (2nd screenshot) and also i am going to K PLUS turn off traces but there traces are off. *I have traces but i am not sure if they are complete because after restart pc i saw that traces was automatically turned off. I reproduced 2 times (i have 2 packages of traces) 1st package have 5 files (15,2 MB) and 2nd package have 7 files (17,9 MB) as ZIP. I can send it to you via PM as link, i will report it to the BETA forum.
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Cant open GUI of program but i can connect to server from taskbar icon. But i dont see GUI - not opens. In taskmanager i see ksdeui.exe but wont load it. I reinstalled it but still problem with this version.
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windows 10 The GUI is too small and I can not see all the settings
nexon replied to GazLeo's topic in Kaspersky Total Security
?If you want post your suggestion --> create here : https://my.kaspersky.com -
windows 10 The GUI is too small and I can not see all the settings
nexon replied to GazLeo's topic in Kaspersky Total Security
You can do only one restart after remove. But also after install new version is recommended do another restart for fully functionality. If you want Bitdefender its your choice. This AV is very heavy but your choice. On this forum please only about kaspersky products! Thanks. -
windows 10 The GUI is too small and I can not see all the settings
nexon replied to GazLeo's topic in Kaspersky Total Security
Why? Simply few clicks and thats it. You are use a very old version 2018? Probably... -
windows 10 The GUI is too small and I can not see all the settings
nexon replied to GazLeo's topic in Kaspersky Total Security
No you must remove it from control panel (but first save your license data or key) restart pc. Next install kaspersky from link above update it manually and do restart again. KTS is now ready. -
windows 10 The GUI is too small and I can not see all the settings
nexon replied to GazLeo's topic in Kaspersky Total Security
Hello, Welcome. You are using an old version of KTS. Newest version is here : https://forum.kaspersky.com/topic/kaspersky-total-security-info-download-121/#comment-261 -
Hello @Herbie Welcome. You have right. KPM isnt working via open in browser in KPM. Please contact Tech Support https://my.kaspersky.com
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How to exclude folder/file from scaning?
nexon replied to mstytn's topic in Kaspersky: Basic, Standard, Plus, Premium
I think it is not false positive... And detection was correct. Upload here https://opentip.kaspersky.com/ And wait for both analyzes. And show us screenshot. -
Kaspersky renewal or subscription
nexon replied to Zainy's topic in Kaspersky: Basic, Standard, Plus, Premium
Hello @Zainy Welcome. Kaspersky total security is older range product which is still supported. And will be discontinued. Kaspersky planning stop selling this but now is supported. If in your region is available new range products (Kaspersky Premium for example) you can buy this product. You won't make a mistake if you buy one or the other. I have older Kaspersky total security because in my region is not released yet. -
Maybe he wants remove virus/viruses and try fully functional antivirus.
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Hello, Welcome. Yes it is here (direct link) https://www.kaspersky.com/downloads
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protection using hardware virtualization
nexon replied to ibrahimaswadeh's topic in Kaspersky: Basic, Standard, Plus, Premium
Hello, Kaspersky is not compatible with any other hyper-v. https://support.kaspersky.com/common/safemoney/13713#block1 -
Hello @Kenneth 1967 1. Check your subscribtion (days) and also screenshot will be great for us 2. Better have updates on automatic mode. But you can run manually click on UPDATE button at any time without problems.