[As of Apr 27, Kaspersky causes Microsoft Edge and Opera GX browsers to fail to load web pages]

On 4/28/2022 at 7:20 PM, Flood and Flood's wife said:

Hello @Minaz, 

Welcome!

• ?️Which KTS version & patch(x) x = letter, on the Windows Taskbar or hidden icons, rightclick the Kaspersky icon, select About? 
• ?️Which Windows version & build? 

@Igor Kurzin has a fix that may help, but, the path may change depending on which version of KTS is installed

1. Disable Self-Defense via Settings -> General
2. Exit Kaspersky product, on the Windows Taskbar or hidden icons, rightclick the Kaspersky icon, select Exit. 
3. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\ and rename the folder Report to Report1    |||   IF 21.5 is installed the path will be C:\ProgramData\Kaspersky Lab\AVP21.5\ 
4. Shutdown machine using Shutdown, not Restart, power on the machine by pressing the power button, login. Start KTS.
5. Enable Self-Defense.
6. Re-check original issue?

Please let us know the outcome? 

Thank you?

Flood?+?

 

thank you, this effectively fixed the issue I was having too. In case anyone in the web is looking for this information, I was getting ERR_NO_CONNECTION in Brave Browser Beta, as well as having issues with Whatsapp Web Windows 10 app, Telegram App, and other Windows 10 metro apps. 

[Backing up configurations before reinstalling another Kaspersky product]

Hi, 

I've looked everywhere but I don't seem to find an answer. Is there a way to backup KAV data such as exclusions, so that when I reinstall with another product like KIS I don't lose them?

 

Cheers